MCI
Overview
LOCATION: Dallas, TX | JOB TYPE: Full-Time | PAY TYPE: Salary + Bonus MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team. We’re seeking a dedicated and experienced
Human Resource Business Partner
to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ----------- Position Responsibilities
What does someone in this role do? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful, you must understand business priorities and translate them into value-added work. We are looking for HR professionals who can identify problems and drive solutions. Key Responsibilities: Deliver general HR support in collaboration with operations teams Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives Align HR strategies with business goals and recommend improvements Foster employee engagement through a proactive, hands-on approach (including remote interactions) Adapt to a dynamic and evolving work environment influenced by economic and policy changes Champion innovative HR practices and process improvements Lead employee relations, retention, and recognition programs Manage a high-volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills
Candidate Qualifications
Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. Minimum 1 year of experience in an HR Business Partner or related HR/operations role Some undergraduate-level education Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills (including both customer and employee interactions) Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: Experience in military or government environments (local, state, or federal) Background in contact center operations Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification
Conditions of Employment
All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
What you can expect from MCI We offer compensation and benefits packages designed to be competitive and to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members. What You Can Expect: Paid Time Off : PTO and paid holidays Incentives & Rewards : Daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits : Comprehensive medical, dental, and vision coverage after 60 days (MEC plans after 30 days, varies by location) Retirement Savings : Retirement programs where available Disability Insurance : Short-term disability coverage Life Insurance : Life insurance options Supplemental Insurance : Accident and critical illness Career Growth : Focus on internal promotions and advancement opportunities Paid Training : Learn new skills while earning a paycheck Engaging Work Environment : Team-oriented culture Casual Dress Code : Comfortable work environment Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across locations; benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and may require long periods of sitting/standing while using a computer and headset. Occasional movement around the office may be required, with the ability to lift up to 40 pounds.
Reasonable Accommodation
In line with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by qualified applicants or employees with disabilities, unless undue hardship would result. Contact Human Resources for accommodations.
Diversity and Equality
We embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and are committed to equal opportunity. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate on any protected characteristic and provide reasonable accommodations where required by law. About MCI (Parent Company)
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions in CX, DX, and IT services. MCI operates multiple BPO, contact center, and staffing businesses across North America and beyond, with a focus on modernization and digital transformation. MCI now employs 10,000+ individuals with 150+ client partners across various brands. Disclaimer
The purpose of this job description is to provide a general overview and may not be an exhaustive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. The description does not constitute a contract of employment.
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LOCATION: Dallas, TX | JOB TYPE: Full-Time | PAY TYPE: Salary + Bonus MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team. We’re seeking a dedicated and experienced
Human Resource Business Partner
to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ----------- Position Responsibilities
What does someone in this role do? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful, you must understand business priorities and translate them into value-added work. We are looking for HR professionals who can identify problems and drive solutions. Key Responsibilities: Deliver general HR support in collaboration with operations teams Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives Align HR strategies with business goals and recommend improvements Foster employee engagement through a proactive, hands-on approach (including remote interactions) Adapt to a dynamic and evolving work environment influenced by economic and policy changes Champion innovative HR practices and process improvements Lead employee relations, retention, and recognition programs Manage a high-volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills
Candidate Qualifications
Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. Minimum 1 year of experience in an HR Business Partner or related HR/operations role Some undergraduate-level education Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills (including both customer and employee interactions) Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: Experience in military or government environments (local, state, or federal) Background in contact center operations Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification
Conditions of Employment
All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
What you can expect from MCI We offer compensation and benefits packages designed to be competitive and to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members. What You Can Expect: Paid Time Off : PTO and paid holidays Incentives & Rewards : Daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits : Comprehensive medical, dental, and vision coverage after 60 days (MEC plans after 30 days, varies by location) Retirement Savings : Retirement programs where available Disability Insurance : Short-term disability coverage Life Insurance : Life insurance options Supplemental Insurance : Accident and critical illness Career Growth : Focus on internal promotions and advancement opportunities Paid Training : Learn new skills while earning a paycheck Engaging Work Environment : Team-oriented culture Casual Dress Code : Comfortable work environment Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across locations; benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and may require long periods of sitting/standing while using a computer and headset. Occasional movement around the office may be required, with the ability to lift up to 40 pounds.
Reasonable Accommodation
In line with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by qualified applicants or employees with disabilities, unless undue hardship would result. Contact Human Resources for accommodations.
Diversity and Equality
We embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and are committed to equal opportunity. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate on any protected characteristic and provide reasonable accommodations where required by law. About MCI (Parent Company)
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions in CX, DX, and IT services. MCI operates multiple BPO, contact center, and staffing businesses across North America and beyond, with a focus on modernization and digital transformation. MCI now employs 10,000+ individuals with 150+ client partners across various brands. Disclaimer
The purpose of this job description is to provide a general overview and may not be an exhaustive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. The description does not constitute a contract of employment.
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