Cathay Bank - Headquarters
Overview
Cathay Bank seeks a focused individual to handle teller transactions, provide operational support, cross-sell bank products/services, and resolve customer service issues. The role involves processing transactions accurately, delivering a professional customer experience, opening accounts when needed, and referring customers to other bank areas. Compliance with regulations and bank security procedures is required to protect customers and minimize risk to the bank. Responsibilities
Operations
Perform deposits and withdrawal transactions. Reconcile and balance teller cash drawer. Process outgoing wires. Support Safe Deposit box operations (entry, opening, maintenance). Assist customers with problem resolution. Assist in ATM balancing. Detect and report fraudulent or suspicious activities by completing required BSA reporting (Currency Transaction Reports or Monetary Instrument Reports).
New Accounts
Perform all aspects of new account opening procedures for all bank products/services. Answer customer inquiries, offer financial solutions, and assist with problem resolution. Perform customer service tasks such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes. Maintain confidentiality of customer and bank information.
Sales & Service
Identify opportunities to cross-sell bank products and services to meet customers' financial goals. Provide quality personalized service and maintain regular contact to expand relationships and ensure retention. Maintain open communication with bank partners and make referrals as appropriate (e.g., Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Support branch new business promotions.
Qualifications
College degree in business, accounting, or finance preferred or related work experience. 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus. Desire to learn the banking industry, help others, and work in a professional environment. PC literate with typing proficiency; experience with data entry, 10-key, banking software, and Microsoft Office a plus. Detail-oriented and organized with good note-taking and follow-up skills. Good verbal and written communication skills; ability to explain products and services clearly. Good listening and interpersonal skills; ability to remain professional in challenging situations. Ability to work independently and as part of a team. Ability to give and receive feedback to improve skills and knowledge. Good attendance and reliable start times. Bilingual English/Chinese (Mandarin or Cantonese) preferred. Able and willing to commute as required for business needs. Other Details
$18.50 - $22.00 / hour. Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation. EOE/AA Statement:
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications from all qualified candidates, regardless of race, color, ethnicity, citizenship, gender, national origin, religion, age, sex, pregnancy-related conditions, reproductive health decisions, sexual orientation, gender identity/expression, genetic information, disability, military status, or other protected status under applicable law. Know Your Rights posters are available: Poster- English, Poster- Spanish, Poster- Chinese Traditional, Poster- Chinese Simplified. Accessibility:
Cathay Bank strives to make www.CathayBank.com accessible. For assistance with the application process or accessibility concerns, contact Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact is for accommodation requests only and cannot be used to inquire about application status.
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Cathay Bank seeks a focused individual to handle teller transactions, provide operational support, cross-sell bank products/services, and resolve customer service issues. The role involves processing transactions accurately, delivering a professional customer experience, opening accounts when needed, and referring customers to other bank areas. Compliance with regulations and bank security procedures is required to protect customers and minimize risk to the bank. Responsibilities
Operations
Perform deposits and withdrawal transactions. Reconcile and balance teller cash drawer. Process outgoing wires. Support Safe Deposit box operations (entry, opening, maintenance). Assist customers with problem resolution. Assist in ATM balancing. Detect and report fraudulent or suspicious activities by completing required BSA reporting (Currency Transaction Reports or Monetary Instrument Reports).
New Accounts
Perform all aspects of new account opening procedures for all bank products/services. Answer customer inquiries, offer financial solutions, and assist with problem resolution. Perform customer service tasks such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes. Maintain confidentiality of customer and bank information.
Sales & Service
Identify opportunities to cross-sell bank products and services to meet customers' financial goals. Provide quality personalized service and maintain regular contact to expand relationships and ensure retention. Maintain open communication with bank partners and make referrals as appropriate (e.g., Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Support branch new business promotions.
Qualifications
College degree in business, accounting, or finance preferred or related work experience. 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus. Desire to learn the banking industry, help others, and work in a professional environment. PC literate with typing proficiency; experience with data entry, 10-key, banking software, and Microsoft Office a plus. Detail-oriented and organized with good note-taking and follow-up skills. Good verbal and written communication skills; ability to explain products and services clearly. Good listening and interpersonal skills; ability to remain professional in challenging situations. Ability to work independently and as part of a team. Ability to give and receive feedback to improve skills and knowledge. Good attendance and reliable start times. Bilingual English/Chinese (Mandarin or Cantonese) preferred. Able and willing to commute as required for business needs. Other Details
$18.50 - $22.00 / hour. Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation. EOE/AA Statement:
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications from all qualified candidates, regardless of race, color, ethnicity, citizenship, gender, national origin, religion, age, sex, pregnancy-related conditions, reproductive health decisions, sexual orientation, gender identity/expression, genetic information, disability, military status, or other protected status under applicable law. Know Your Rights posters are available: Poster- English, Poster- Spanish, Poster- Chinese Traditional, Poster- Chinese Simplified. Accessibility:
Cathay Bank strives to make www.CathayBank.com accessible. For assistance with the application process or accessibility concerns, contact Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact is for accommodation requests only and cannot be used to inquire about application status.
#J-18808-Ljbffr