USALLIANCE Financial
Job Description
This is a 3 month temporary position. Responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts. The role includes managing accounts in default and supporting asset recovery efforts to minimize financial loss. All delinquency matters are to be resolved in the best interest of the Credit Union by adhering to established policies, procedures, laws, and regulations. Key Responsibilities
Responsible for contacting members to determine the reason for past-due accounts. Work with members to cure defaults on loan and share accounts. Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages. Document all work and member contact in the appropriate systems. Maintain accurate account records in accordance with policies and procedures. Provide maximum coverage of account queues. Negotiate payment plans with members. Ensure compliance with all regulatory requirements. Requirements
Minimum 1 year of experience with consumer credit and collections. Maintain key performance metrics at required levels. Ability to work independently to meet deadlines with excellent follow through skills. Excellent verbal and written communication skills. Developing negotiation skills to arrive at best overall solutions within established guidelines. Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems. Strong interpersonal and organizational skills. Bilingual/Spanish preferred What We Offer
Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment High Performance Culture USALLIANCE Federal Credit Union is an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. The base hourly range for this position is $23.43 - $28.70, exclusive of fringe benefits or potential incentives.
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This is a 3 month temporary position. Responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts. The role includes managing accounts in default and supporting asset recovery efforts to minimize financial loss. All delinquency matters are to be resolved in the best interest of the Credit Union by adhering to established policies, procedures, laws, and regulations. Key Responsibilities
Responsible for contacting members to determine the reason for past-due accounts. Work with members to cure defaults on loan and share accounts. Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages. Document all work and member contact in the appropriate systems. Maintain accurate account records in accordance with policies and procedures. Provide maximum coverage of account queues. Negotiate payment plans with members. Ensure compliance with all regulatory requirements. Requirements
Minimum 1 year of experience with consumer credit and collections. Maintain key performance metrics at required levels. Ability to work independently to meet deadlines with excellent follow through skills. Excellent verbal and written communication skills. Developing negotiation skills to arrive at best overall solutions within established guidelines. Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems. Strong interpersonal and organizational skills. Bilingual/Spanish preferred What We Offer
Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment High Performance Culture USALLIANCE Federal Credit Union is an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. The base hourly range for this position is $23.43 - $28.70, exclusive of fringe benefits or potential incentives.
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