Zurich North America
Claims Manager, Workers Compensation
Zurich North America, Manchester, New Hampshire, United States
Zurich is looking for an accomplished Workers Compensation Claims Team Manager for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices or a fully remote setup based in one of the following states: Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont.
With measured oversight, you will lead and direct a Workers Compensation team of technical Claims Professionals in managing low to high exposure claims in personal or commercial property/casualty lines of business. Your role involves coordinating team activities, ensuring performance, fostering development, and offering coaching to maximize contributions and drive employee growth and operational enhancements.
Responsibilities
Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems. Achieve best practices by reviewing claims files, identifying trends and recommending improvements. Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness. Ensure compliance with all legal, regulatory and internal control requirements. Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. Motivate and lead a high-performance team by attracting, onboarding, recruiting and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications. Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics. Protect Zurich's reputation by keeping claims information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Basic Qualifications
Juris Doctor and 5 or more years of experience in the Claims area OR Bachelors Degree and 6 or more years of experience in the Claims area OR High School Diploma or Equivalent and 8 or more years of experience in the Claims area AND Customer service experience Experience with Microsoft Office Experience collaborating across work groups Knowledge of insurance legal statutes and procedures Knowledge of the insurance industry, claims and the insurance legal and regulatory environment Travel 0-20% Preferred Qualifications
6+ years of experience in the Workers Compensation line of business 6+ years of experience handling litigation management 6+ years of direct people management experience Self-Insured License WCCA, WCCP Designations Knowledge and skill of claims handling Negotiation experience Experience in line of business Excellent communication skills Analytical skills Compensation and Benefits
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. As an insurance company, Zurich is subject to 18 U.S. Code 1033. Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Remote Working: Hybrid | Schedule: Full Time | Employment Sponsorship Offered: No Location
Location(s): AM - Parsippany, AM - Boston, AM - Connecticut Virtual Office, AM - Delaware Virtual Office, AM - Maine Virtual Office, AM - Massachusetts Virt. Office, AM - New Hampshire Virt. Office, AM - New Jersey Virtual Office, AM - New York Virtual Office, AM - Pennsylvania Virtual Office, AM - Rhode Island Virtual Office, AM - Vermont Virtual Office Join us in building a brighter future for our colleagues, our customers and the communities we serve.
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Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems. Achieve best practices by reviewing claims files, identifying trends and recommending improvements. Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness. Ensure compliance with all legal, regulatory and internal control requirements. Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. Motivate and lead a high-performance team by attracting, onboarding, recruiting and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications. Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics. Protect Zurich's reputation by keeping claims information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Basic Qualifications
Juris Doctor and 5 or more years of experience in the Claims area OR Bachelors Degree and 6 or more years of experience in the Claims area OR High School Diploma or Equivalent and 8 or more years of experience in the Claims area AND Customer service experience Experience with Microsoft Office Experience collaborating across work groups Knowledge of insurance legal statutes and procedures Knowledge of the insurance industry, claims and the insurance legal and regulatory environment Travel 0-20% Preferred Qualifications
6+ years of experience in the Workers Compensation line of business 6+ years of experience handling litigation management 6+ years of direct people management experience Self-Insured License WCCA, WCCP Designations Knowledge and skill of claims handling Negotiation experience Experience in line of business Excellent communication skills Analytical skills Compensation and Benefits
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. As an insurance company, Zurich is subject to 18 U.S. Code 1033. Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Remote Working: Hybrid | Schedule: Full Time | Employment Sponsorship Offered: No Location
Location(s): AM - Parsippany, AM - Boston, AM - Connecticut Virtual Office, AM - Delaware Virtual Office, AM - Maine Virtual Office, AM - Massachusetts Virt. Office, AM - New Hampshire Virt. Office, AM - New Jersey Virtual Office, AM - New York Virtual Office, AM - Pennsylvania Virtual Office, AM - Rhode Island Virtual Office, AM - Vermont Virtual Office Join us in building a brighter future for our colleagues, our customers and the communities we serve.
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