Boston Children's Hospital
Patient Experience Representative I- Urology Call Center
Boston Children's Hospital, Boston, Massachusetts, us, 02298
Overview
Patient Experience Representative I- Urology Call Center role at Boston Children's Hospital. This role provides customer service by assisting with our call center and various projects throughout the department. Key Responsibilities
Demonstrates positive and effective customer service that supports departmental and hospital operations and provides service to patients and families. Responds to routine inquiries about hospital protocol, policies, and procedures; involves supervisor to assist with resolution of complex issues. Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions; monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls; records and forwards messages and triages calls for urgent information or services; initiates calls for emergency services as required. Registers new patients and collaborates with referring providers and practices to facilitate management of complex patient issues. Monitors clinic activity to ensure the best possible patient experience; prepares routine forms required for appointment and daily operations; records and processes patient demographics, insurance/payment, and referral information for patient encounters. Collects all necessary clinical documentation and information; transcribes code and patient treatment information into a billing system; may collect, record and secure co-payments and reconciles payments and prepares deposits; provides an accurate record of transactions in hospital systems. Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. Education & Experience
Education:
Minimum qualifications — high school level; bachelor’s degree preferred. Experience:
Prior customer service or administrative experience preferred; ability to communicate effectively both orally and in writing; provide empathy in difficult interpersonal situations; ability to work with diverse internal and external constituencies. Schedule & Benefits
Schedule:
Hybrid This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates). Boston Children’s Hospital offers competitive compensation and benefits including flexible schedules, health/vision/dental insurance, paid time off, retirement savings plans, tuition assistance, certification reimbursement, and other employee benefits.
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Patient Experience Representative I- Urology Call Center role at Boston Children's Hospital. This role provides customer service by assisting with our call center and various projects throughout the department. Key Responsibilities
Demonstrates positive and effective customer service that supports departmental and hospital operations and provides service to patients and families. Responds to routine inquiries about hospital protocol, policies, and procedures; involves supervisor to assist with resolution of complex issues. Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions; monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls; records and forwards messages and triages calls for urgent information or services; initiates calls for emergency services as required. Registers new patients and collaborates with referring providers and practices to facilitate management of complex patient issues. Monitors clinic activity to ensure the best possible patient experience; prepares routine forms required for appointment and daily operations; records and processes patient demographics, insurance/payment, and referral information for patient encounters. Collects all necessary clinical documentation and information; transcribes code and patient treatment information into a billing system; may collect, record and secure co-payments and reconciles payments and prepares deposits; provides an accurate record of transactions in hospital systems. Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. Education & Experience
Education:
Minimum qualifications — high school level; bachelor’s degree preferred. Experience:
Prior customer service or administrative experience preferred; ability to communicate effectively both orally and in writing; provide empathy in difficult interpersonal situations; ability to work with diverse internal and external constituencies. Schedule & Benefits
Schedule:
Hybrid This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates). Boston Children’s Hospital offers competitive compensation and benefits including flexible schedules, health/vision/dental insurance, paid time off, retirement savings plans, tuition assistance, certification reimbursement, and other employee benefits.
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