EY
Business Consulting - Healthcare Transformation - Manager - Patient Access
EY, San Francisco, California, United States, 94199
Business Consulting - Healthcare Transformation - Manager - Patient Access At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Today’s healthcare environment in the post-COVID era is undergoing rapid change and transformation. As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology, adjust to patient-focused operations, and maintain operational discipline to withstand increasing financial pressures.
As a manager within our Health consulting practice, you’ll work with clients across the healthcare industry, from hospitals and integrated delivery networks to commercial and governmental insurers. You’ll use your industry knowledge and relationship skillsets to assist our clients in transforming operations to meet the evolving demands of today's healthcare market.
The opportunity
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. As part of EY’s Health consulting practice, you will work with these clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We currently are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts. Your Key Responsibilities You’ll spend most of your time teaming with our provider team working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. As a Manager in our Health consulting group focused on Provider Operations, you’ll work with clients across the following areas:
Operational improvement Benchmarking and financial quantification Cost reduction/revenue enhancement Workflow redesign Patient access initiatives including template management, template optimization, and scheduling algorithms Skills And Attributes For Success
Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented work environment. Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Demonstrate in-depth technical capabilities and professional knowledge To qualify for the role you must have
A bachelor's degree and approximately 5 years of related work experience; or a master's degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry Required experience with patient access and centralized contact centers. Ability to lead patient access initiatives which includes clinician management, template management, template optimization, referral management, and scheduling algorithms. Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, experience with operational process mapping and experience with healthcare cost reduction planning and implementation Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience in selling and delivering projects that cover the full life cycle of assessment, design and implementation support Assist in generating revenue within existing healthcare clients and in developing new prospects at the “C” level of large healthcare companies Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment (knows when to lead and when to follow) Strong analytical and problem-solving skills, as well as excellent oral and written communication skills. Ability to create work products within Microsoft’s suite of applications. A willingness to travel to meet client needs; travel is required as needed by the client. Ideally you’ll also have
A degree with an emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. EY is an equal opportunities employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.
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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. As part of EY’s Health consulting practice, you will work with these clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We currently are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts. Your Key Responsibilities You’ll spend most of your time teaming with our provider team working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. As a Manager in our Health consulting group focused on Provider Operations, you’ll work with clients across the following areas:
Operational improvement Benchmarking and financial quantification Cost reduction/revenue enhancement Workflow redesign Patient access initiatives including template management, template optimization, and scheduling algorithms Skills And Attributes For Success
Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented work environment. Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Demonstrate in-depth technical capabilities and professional knowledge To qualify for the role you must have
A bachelor's degree and approximately 5 years of related work experience; or a master's degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry Required experience with patient access and centralized contact centers. Ability to lead patient access initiatives which includes clinician management, template management, template optimization, referral management, and scheduling algorithms. Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, experience with operational process mapping and experience with healthcare cost reduction planning and implementation Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience in selling and delivering projects that cover the full life cycle of assessment, design and implementation support Assist in generating revenue within existing healthcare clients and in developing new prospects at the “C” level of large healthcare companies Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment (knows when to lead and when to follow) Strong analytical and problem-solving skills, as well as excellent oral and written communication skills. Ability to create work products within Microsoft’s suite of applications. A willingness to travel to meet client needs; travel is required as needed by the client. Ideally you’ll also have
A degree with an emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. EY is an equal opportunities employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.
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