Vision Information Technology Consultants LLC
IT Help Desk Specialist/Customer Support Technician
Vision Information Technology Consultants LLC, Oceanside, California, United States, 92058
IT Help Desk Specialist/Customer Support Technician
20250 Vandegrift Blvd, Oceanside, CA 92058, USA Vision IT is a woman-owned small business that has supported DoD and Federal Sector IT initiatives for over two decades. We believe in PEOPLE FIRST, COMPASSION, and SERVANT LEADERSHIP. We work side-by-side with our clients as a trusted, long-term partner offering innovative consultation and leadership to solve pressing and complex problems. We orchestrate people, strategies, technologies, and best-of-breed business processes. This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12+ months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status. We seek a passionate, proactive IT Helpdesk Specialist/Customer Support Technician to join our team. This role involves performing routine IT system maintenance and providing daily operational support. Key Responsibilities: Help Desk Support: Professionally answer calls, acting as the first responder for all IT-specific troubleshooting. Ticket Management: Receive and manage trouble tickets and emails. Resolve or assign tickets to Government Services IT technicians as appropriate and escalate as needed. Experience with DHA ServiceNow or ServiceNow is a plus. System Monitoring: Inform the system administrators of wide network failures when discovered and keep all stakeholders updated. User Support: Resolve computer-related problems for users if possible or escalate to higher level support as needed. Account Management: Create, move, disable accounts, and maintain records. Asset Management: Assist in properly disposing and documenting all government IT assets. Daily Operations: Resolve user desktop and application issues via phone or MS Teams. Software Installation: Install and configure commercial and government off-the-shelf software, including Java, Flash, DMLSS, and NAVFIT. Inventory Management: Assist in quarterly and annual inventory of computers and peripheral equipment. Hardware Configuration: Configure PCs for end users and assist in deploying and installing PCs, monitors, and printers. Additional Duties: Service Calls: Receive assignments from Help Desk calls, walk-ins, emails, and IT trouble tickets. Service Call Tracking: Log all assistance requests and direct contact with end-users into the IT trouble ticketing system. (ServiceNow) Ticket Management: Initiate and close out all service tickets, keeping stakeholders informed. Problem Resolution: Respond, investigate, and resolve users\' IT operational problems, including hardware/software issues and system administration. Hardware/Software Configuration: Implement configurations based on customer standards and document accordingly. Cabling: Assist with building equipment moves and disconnecting/reconnecting computer/system cabling. Check and advise on faulty in-house data cabling within 30 minutes of identifying the problem. Required Qualifications: Active, Secret Security Clearance. Minimum of 2 years of experience supporting an automation effort in a helpdesk and troubleshooting capacity. Knowledge and hands-on experience with Microsoft Windows 10/11 and Microsoft Office. 1 year of experience providing IT and/or user training. Strong troubleshooting skills for desktop/laptop configurations, TCP/IP, network connectivity, and Windows desktop operating systems. Excellent communication skills and a good work ethic. Demonstrated ability to professionally define and resolve computer/printer malfunctions via telephone, email, and MS Teams collaboration tools. Hands-on desktop and/or Help Desk support experience. Preferred Qualifications: Possess current IT certifications such as CompTIA A+, SEC+, or Microsoft Certification(s) or willingness to work and obtain them with corporate assistance. Apply Now
with our quick 3 minute Application!
* Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?
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20250 Vandegrift Blvd, Oceanside, CA 92058, USA Vision IT is a woman-owned small business that has supported DoD and Federal Sector IT initiatives for over two decades. We believe in PEOPLE FIRST, COMPASSION, and SERVANT LEADERSHIP. We work side-by-side with our clients as a trusted, long-term partner offering innovative consultation and leadership to solve pressing and complex problems. We orchestrate people, strategies, technologies, and best-of-breed business processes. This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12+ months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status. We seek a passionate, proactive IT Helpdesk Specialist/Customer Support Technician to join our team. This role involves performing routine IT system maintenance and providing daily operational support. Key Responsibilities: Help Desk Support: Professionally answer calls, acting as the first responder for all IT-specific troubleshooting. Ticket Management: Receive and manage trouble tickets and emails. Resolve or assign tickets to Government Services IT technicians as appropriate and escalate as needed. Experience with DHA ServiceNow or ServiceNow is a plus. System Monitoring: Inform the system administrators of wide network failures when discovered and keep all stakeholders updated. User Support: Resolve computer-related problems for users if possible or escalate to higher level support as needed. Account Management: Create, move, disable accounts, and maintain records. Asset Management: Assist in properly disposing and documenting all government IT assets. Daily Operations: Resolve user desktop and application issues via phone or MS Teams. Software Installation: Install and configure commercial and government off-the-shelf software, including Java, Flash, DMLSS, and NAVFIT. Inventory Management: Assist in quarterly and annual inventory of computers and peripheral equipment. Hardware Configuration: Configure PCs for end users and assist in deploying and installing PCs, monitors, and printers. Additional Duties: Service Calls: Receive assignments from Help Desk calls, walk-ins, emails, and IT trouble tickets. Service Call Tracking: Log all assistance requests and direct contact with end-users into the IT trouble ticketing system. (ServiceNow) Ticket Management: Initiate and close out all service tickets, keeping stakeholders informed. Problem Resolution: Respond, investigate, and resolve users\' IT operational problems, including hardware/software issues and system administration. Hardware/Software Configuration: Implement configurations based on customer standards and document accordingly. Cabling: Assist with building equipment moves and disconnecting/reconnecting computer/system cabling. Check and advise on faulty in-house data cabling within 30 minutes of identifying the problem. Required Qualifications: Active, Secret Security Clearance. Minimum of 2 years of experience supporting an automation effort in a helpdesk and troubleshooting capacity. Knowledge and hands-on experience with Microsoft Windows 10/11 and Microsoft Office. 1 year of experience providing IT and/or user training. Strong troubleshooting skills for desktop/laptop configurations, TCP/IP, network connectivity, and Windows desktop operating systems. Excellent communication skills and a good work ethic. Demonstrated ability to professionally define and resolve computer/printer malfunctions via telephone, email, and MS Teams collaboration tools. Hands-on desktop and/or Help Desk support experience. Preferred Qualifications: Possess current IT certifications such as CompTIA A+, SEC+, or Microsoft Certification(s) or willingness to work and obtain them with corporate assistance. Apply Now
with our quick 3 minute Application!
* Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?
#J-18808-Ljbffr