ADT Security Services
Smart Home Consultant Team Manager (Job ID 3017915)
ADT Security Services, New York, New York, us, 10261
Overview
ADT is currently seeking a bright and assertive Tech Engineer Team Manager in your area.
As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.
Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations.
Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
Responsibilities
Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists workforce for a designated geographic footprint.
Train, mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
Participate in recruiting activities to select and hire new Tech Engineers, as required.
Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
Conduct regular coaching and formal performance management conversations with Tech Engineers.
Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
Proven track record of successfully building and developing high performing & customer-centric teams.
Skills
Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
Highly analytical and strong conceptual problem solver.
Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Education
Associate degree or equivalent related experience.
Pay and Benefits The salary range for this role is $62,400 a year as well as monthly uncapped commission and auto allowance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
EEO Statement ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
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As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.
Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations.
Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
Responsibilities
Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists workforce for a designated geographic footprint.
Train, mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
Participate in recruiting activities to select and hire new Tech Engineers, as required.
Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
Conduct regular coaching and formal performance management conversations with Tech Engineers.
Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
Proven track record of successfully building and developing high performing & customer-centric teams.
Skills
Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
Highly analytical and strong conceptual problem solver.
Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Education
Associate degree or equivalent related experience.
Pay and Benefits The salary range for this role is $62,400 a year as well as monthly uncapped commission and auto allowance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
EEO Statement ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#J-18808-Ljbffr