Citigroup Inc.
Finance Quality Assurance, Monitoring & Testing Sr. Lead Analyst - Senior Vice P
Citigroup Inc., Tampa, Florida, us, 33646
Overview
The Issues Quality Assurance (IQA) team, part of the Finance QA Testing and Validation group within the Finance Chief Operating Officer (COO) organization, is responsible for the design and implementation of risk and control frameworks that span the Finance function globally. The IQA Team manages the quality and control of documentation across the issue management lifecycle, including identification, planning, monitoring, remediation, and ensuring issue responses, action plans, and documentation meet high standards. The Role and Candidate: The IQA Lead will oversee the quality of documentation and artifacts evidencing the completeness and accuracy of work done to close audit, regulatory, first- and second-line issues as they progress through the issue remediation lifecycle. The IQA Lead will manage a portfolio of issues across Finance departments and serve as the first line of defense for Quality Assurance and Control for Finance-owned issues and CAPs across all issue sources (IA, Reg, Self-identified, and others). The IQA team will engage directly with issue owners and coordinators and partner with Finance function Control officers. The ideal candidate will demonstrate strong and disciplined analytical skills developed through a consulting, audit, controls, QA, or other similar function. The IQA Lead will be highly organized and take a structured approach to ensuring Issue Owners complete all necessary steps and follow policies and procedures. The Lead will be curious and diligent, ensuring thorough evaluation of documentation and artifacts, rigorous audit planning and pre-validation testing. The Lead will demonstrate excellent people skills due to interaction with senior managers, various business units, auditors, and regulators. This is not a check-the-box control role – a successful analyst will go beyond technical requirements to understand the spirit of the issue and provide effective challenge to issue owners on work completed and submitted. Candidates should also demonstrate an ability to drive partnership across the first, second, and third lines to complete remediation effectively. This role requires compliance with Citi’s Transformation Program Office and related centralized processes and procedures to effectively manage the oversight and execution of the Transformation Action Plan. The Candidate will need to successfully partner with stakeholders across the organization. Mature communication and diplomacy skills are required to guide, influence, and achieve agreements with colleagues and Senior Managers across LOBs and Functions. This is an exciting opportunity for a highly motivated candidate to leverage experience across a wide range of control issues and remediation across multiple finance processes and varying levels of complexity. This is a new team and process offering with a unique opportunity to craft. Responsibilities
Lead governance and policy forums and discussions with partners and internal customers Work with partners across the firm to ensure adherence to evolving policy and guidance Ensure reporting and metrics are consistent, sustainable, and drive performance improvement Provide support for MRA oversight governance Manage effective reviews and challenge to ensure issue opening (before submission), monitoring and pre-validation, pre-closure reviews are of high quality, focusing on: Root cause assessment Completion criteria Dependency evaluation Sustainability Risk reduction Action plan quality Liaise with issue owners and coordinators to ensure evidence and artifacts are aligned and sufficient to meet IA validation requirements Review consent order scoping and strategy documentation, providing observations and concerns regarding risk and key control design, implementation, and sustainability readiness Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area Builds and manages relationships and works with stakeholders to ensure program scope definition meets business objectives Leads the execution of Control Design and Operating Effectiveness Testing Establishes and oversees the application of firmwide policies and procedures, control standards, operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks Independently assess risks and drive actions to address root causes that persistently lead to operational risk losses by challenging both historical and proposed practices Directs the identification of risks impacting program delivery, ensuring mitigation strategies are developed and executed where necessary Shares best practices and common risks, controls and corrective actions Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating consideration for the firm\'s reputation and safeguarding Citi, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency Qualifications
12+ years of experience in relevant Audit, Policy and Governance, Quality Assurance and/or Controls roles Strong business understanding in one or more Finance products and services, including Capital Planning, Stress Testing, Controllers, Risk Weighted Assets, and/or Liquidity Reporting applications and processes Data proficiency and strong understanding of data sourcing and data quality monitoring; excellent computer skills with a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and Teams, especially in data entry/extract/reporting Audit and/or controls testing experience a plus Consistently demonstrates clear and concise written and verbal communication skills Excellent interpersonal relationships with ability to influence and negotiate at all levels in the organization Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment Demonstrated ability to lead global team efforts Critical thinking and excellent problem-solving skills Ability to comprehend the big picture with high attention to critical details Ability to work independently with minimal supervision and experience working with team members and stakeholders virtually and across time zones Demonstrated ability to develop and implement strategy and process improvement initiatives Education
Bachelor’s/University degree; Master’s degree preferred Audit Qualification (CAP, CIA, CISA) a plus Most relevant skills: Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning. Anticipated Posting Close Date: Oct 31, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Citi’s Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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The Issues Quality Assurance (IQA) team, part of the Finance QA Testing and Validation group within the Finance Chief Operating Officer (COO) organization, is responsible for the design and implementation of risk and control frameworks that span the Finance function globally. The IQA Team manages the quality and control of documentation across the issue management lifecycle, including identification, planning, monitoring, remediation, and ensuring issue responses, action plans, and documentation meet high standards. The Role and Candidate: The IQA Lead will oversee the quality of documentation and artifacts evidencing the completeness and accuracy of work done to close audit, regulatory, first- and second-line issues as they progress through the issue remediation lifecycle. The IQA Lead will manage a portfolio of issues across Finance departments and serve as the first line of defense for Quality Assurance and Control for Finance-owned issues and CAPs across all issue sources (IA, Reg, Self-identified, and others). The IQA team will engage directly with issue owners and coordinators and partner with Finance function Control officers. The ideal candidate will demonstrate strong and disciplined analytical skills developed through a consulting, audit, controls, QA, or other similar function. The IQA Lead will be highly organized and take a structured approach to ensuring Issue Owners complete all necessary steps and follow policies and procedures. The Lead will be curious and diligent, ensuring thorough evaluation of documentation and artifacts, rigorous audit planning and pre-validation testing. The Lead will demonstrate excellent people skills due to interaction with senior managers, various business units, auditors, and regulators. This is not a check-the-box control role – a successful analyst will go beyond technical requirements to understand the spirit of the issue and provide effective challenge to issue owners on work completed and submitted. Candidates should also demonstrate an ability to drive partnership across the first, second, and third lines to complete remediation effectively. This role requires compliance with Citi’s Transformation Program Office and related centralized processes and procedures to effectively manage the oversight and execution of the Transformation Action Plan. The Candidate will need to successfully partner with stakeholders across the organization. Mature communication and diplomacy skills are required to guide, influence, and achieve agreements with colleagues and Senior Managers across LOBs and Functions. This is an exciting opportunity for a highly motivated candidate to leverage experience across a wide range of control issues and remediation across multiple finance processes and varying levels of complexity. This is a new team and process offering with a unique opportunity to craft. Responsibilities
Lead governance and policy forums and discussions with partners and internal customers Work with partners across the firm to ensure adherence to evolving policy and guidance Ensure reporting and metrics are consistent, sustainable, and drive performance improvement Provide support for MRA oversight governance Manage effective reviews and challenge to ensure issue opening (before submission), monitoring and pre-validation, pre-closure reviews are of high quality, focusing on: Root cause assessment Completion criteria Dependency evaluation Sustainability Risk reduction Action plan quality Liaise with issue owners and coordinators to ensure evidence and artifacts are aligned and sufficient to meet IA validation requirements Review consent order scoping and strategy documentation, providing observations and concerns regarding risk and key control design, implementation, and sustainability readiness Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area Builds and manages relationships and works with stakeholders to ensure program scope definition meets business objectives Leads the execution of Control Design and Operating Effectiveness Testing Establishes and oversees the application of firmwide policies and procedures, control standards, operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks Independently assess risks and drive actions to address root causes that persistently lead to operational risk losses by challenging both historical and proposed practices Directs the identification of risks impacting program delivery, ensuring mitigation strategies are developed and executed where necessary Shares best practices and common risks, controls and corrective actions Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating consideration for the firm\'s reputation and safeguarding Citi, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency Qualifications
12+ years of experience in relevant Audit, Policy and Governance, Quality Assurance and/or Controls roles Strong business understanding in one or more Finance products and services, including Capital Planning, Stress Testing, Controllers, Risk Weighted Assets, and/or Liquidity Reporting applications and processes Data proficiency and strong understanding of data sourcing and data quality monitoring; excellent computer skills with a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and Teams, especially in data entry/extract/reporting Audit and/or controls testing experience a plus Consistently demonstrates clear and concise written and verbal communication skills Excellent interpersonal relationships with ability to influence and negotiate at all levels in the organization Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment Demonstrated ability to lead global team efforts Critical thinking and excellent problem-solving skills Ability to comprehend the big picture with high attention to critical details Ability to work independently with minimal supervision and experience working with team members and stakeholders virtually and across time zones Demonstrated ability to develop and implement strategy and process improvement initiatives Education
Bachelor’s/University degree; Master’s degree preferred Audit Qualification (CAP, CIA, CISA) a plus Most relevant skills: Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning. Anticipated Posting Close Date: Oct 31, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Citi’s Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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