Syneos Health
Updated:
October 2, 2025 Location:
Hartford, CT, United States You are an expert facilitator: you open doors, foster communication, and bridge the gap. The Virtual FRM will be responsible for the management of defined accounts within the diabetic therapeutic area, specifically supporting the Customer’s assigned portfolio while advancing product access and reimbursement for patients through approved education and support services. In this role, you will manage daily activities that support appropriate patient reimbursement for products in provider offices. You will also serve as a liaison to other patient assistance and reimbursement support services. Support appropriate patient access and reimbursement education to HCPs, HCP Office Staff, and approved matrix partners in Hub/SP program, patient support team by using approved messaging, tools, and patient support services and financial assistance programs, etc. Provide information to HCPs, Office staff, and approved matrix partners on how the product is covered under the pharmacy or medical benefit design. Where appropriate, VFRM will coordinate with the Hub/SP/Approved Partner concerning individual patient cases including patient access, coverage assistance, enrollment etc. Analyze reimbursement and access issues and act as the local access and reimbursement resource for field sales and regional management as permitted by policy. Operate within approved rules of engagement, privacy, and compliance with business rules. 2+ years of experience in patient services, clinical support or pharmaceutical sales Experience with specialty products to effectively educate offices on access and reimbursement Strong presentation skills, both written and verbal delivering educational presentations Desired Requirements : Knowledge of Centers of Medicare and Medicaid Services policies and processes with expertise in Medicare Parts B & D Advanced knowledge of medical insurance terminology The annual base salary for this position ranges from $100k to $110k. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.
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October 2, 2025 Location:
Hartford, CT, United States You are an expert facilitator: you open doors, foster communication, and bridge the gap. The Virtual FRM will be responsible for the management of defined accounts within the diabetic therapeutic area, specifically supporting the Customer’s assigned portfolio while advancing product access and reimbursement for patients through approved education and support services. In this role, you will manage daily activities that support appropriate patient reimbursement for products in provider offices. You will also serve as a liaison to other patient assistance and reimbursement support services. Support appropriate patient access and reimbursement education to HCPs, HCP Office Staff, and approved matrix partners in Hub/SP program, patient support team by using approved messaging, tools, and patient support services and financial assistance programs, etc. Provide information to HCPs, Office staff, and approved matrix partners on how the product is covered under the pharmacy or medical benefit design. Where appropriate, VFRM will coordinate with the Hub/SP/Approved Partner concerning individual patient cases including patient access, coverage assistance, enrollment etc. Analyze reimbursement and access issues and act as the local access and reimbursement resource for field sales and regional management as permitted by policy. Operate within approved rules of engagement, privacy, and compliance with business rules. 2+ years of experience in patient services, clinical support or pharmaceutical sales Experience with specialty products to effectively educate offices on access and reimbursement Strong presentation skills, both written and verbal delivering educational presentations Desired Requirements : Knowledge of Centers of Medicare and Medicaid Services policies and processes with expertise in Medicare Parts B & D Advanced knowledge of medical insurance terminology The annual base salary for this position ranges from $100k to $110k. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.
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