Gainwell Technologies
Managed Care Enrollment Broker - Remote US
Gainwell Technologies, Topeka, Kansas, United States
Managed Care Enrollment Broker - Remote US
Date: Oct 3, 2025 Location: Any city, KS, US, 99999 Work Mode: Virtual (Exception only) We know you’ve honed your career in a fast-moving medical environment. Join us and put your expertise to work in ways you never imagined possible. At Gainwell, you’ll have the opportunity to work more flexible hours, grow your career in a company that values work-life balance, continuous learning, and career development. Summary
As a Managed Care Enrollment Broker, you’ll provide critical support by assisting members with assignment changes, processing requests, and delivering friendly and efficient customer service. This is an opportunity to join a mission-driven team dedicated to improving the health and well-being of those we serve. Your role in our mission
Provide prompt, professional customer service by answering incoming calls regarding enrollment assignments. Research, process, or escalate assignment change requests received by phone or enrollment forms. Document calls in detail, including concerns, actions taken, and templates completed to ensure all information is captured accurately. Reference manuals, processes, and guides to deliver correct and consistent information. Collaborate with team members and management in a professional, respectful manner, meeting client standards and production goals. What we're looking for
High school diploma or G.E.D. required. Two or more years of customer service experience, demonstrating organizational, analytical, and critical thinking skills, with exceptional attention to detail. Proficient in Microsoft Outlook, Word, Excel, CRM platforms, and OneNote; ability to resolve computer-related technical issues over the phone. Excellent time management and communication skills (verbal and written). Ability to multitask, talk and type simultaneously, and work effectively in a fast-paced environment. Experience in healthcare—particularly provider, member services, insurance, or claims. Medicaid experience strongly preferred, but not required. Must be able to maintain confidentiality and comply with HIPAA regulations. What you should expect in this role
Remote US opportunity. Reliable high-speed internet connection required (minimum 24 Mbps download / 8 Mbps upload). Office presence may occasionally be required if directed. 8-hour shift between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday. A fast-paced, evolving work environment with opportunities to learn and grow. The pay range for this position is $29,100.00-$41,600.00 per year. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Date: Oct 3, 2025 Location: Any city, KS, US, 99999 Work Mode: Virtual (Exception only) We know you’ve honed your career in a fast-moving medical environment. Join us and put your expertise to work in ways you never imagined possible. At Gainwell, you’ll have the opportunity to work more flexible hours, grow your career in a company that values work-life balance, continuous learning, and career development. Summary
As a Managed Care Enrollment Broker, you’ll provide critical support by assisting members with assignment changes, processing requests, and delivering friendly and efficient customer service. This is an opportunity to join a mission-driven team dedicated to improving the health and well-being of those we serve. Your role in our mission
Provide prompt, professional customer service by answering incoming calls regarding enrollment assignments. Research, process, or escalate assignment change requests received by phone or enrollment forms. Document calls in detail, including concerns, actions taken, and templates completed to ensure all information is captured accurately. Reference manuals, processes, and guides to deliver correct and consistent information. Collaborate with team members and management in a professional, respectful manner, meeting client standards and production goals. What we're looking for
High school diploma or G.E.D. required. Two or more years of customer service experience, demonstrating organizational, analytical, and critical thinking skills, with exceptional attention to detail. Proficient in Microsoft Outlook, Word, Excel, CRM platforms, and OneNote; ability to resolve computer-related technical issues over the phone. Excellent time management and communication skills (verbal and written). Ability to multitask, talk and type simultaneously, and work effectively in a fast-paced environment. Experience in healthcare—particularly provider, member services, insurance, or claims. Medicaid experience strongly preferred, but not required. Must be able to maintain confidentiality and comply with HIPAA regulations. What you should expect in this role
Remote US opportunity. Reliable high-speed internet connection required (minimum 24 Mbps download / 8 Mbps upload). Office presence may occasionally be required if directed. 8-hour shift between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday. A fast-paced, evolving work environment with opportunities to learn and grow. The pay range for this position is $29,100.00-$41,600.00 per year. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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