Merkle Schweiz
The Client Partner is experienced in leading teams of Client Service professionals as well as multidisciplinary teams in a matrixed environment. You have strong operational acumen in operating customer’s businesses to exceed financial targets.
In this hybrid position, you will report to our EVP Senior Partner.
Responsibilities
You will manage growth and evolution of multiple customer relationships between $10-$20 million in annual net revenues and will lead complex multi-dimensional engagements that combine Media, Creative and Customer Experience solutions that may include Strategy, Commerce, Loyalty, CRM, Data, Analytics, Identity, and Marketing Technologies. You are able to expand customer relationships by presenting new strategies and innovative ideas to solve Experience Transformation challenges and opportunities.
You will
Create high customer satisfaction
Lead the overall client satisfaction and the continuing growth and evolution of the client relationships. This is accomplished by driving and overseeing successful delivery of work product, while cultivating strong client relationships.
Oversee a portfolio of customers within the Customer Experience & Commerce, CRM, and/or Data Platforms and Analytics areas Support Account Directors and Engagement Leaders through focusing on delivering value and ensuring quality. Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, revenue and profit forecasting Accurately plan and forecast revenue to achieve net revenue and margin targets Direct team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business Engage with senior level customer contacts across all areas of the customer’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback Actively teams with Alliance partners through proactive relationship development with Account Executives, pipeline mapping and joint account planning in order to enable co-selling of partner products and services to Merkle customers Develop and drive strategic growth plans, while growing the customer portfolio Continually increase knowledge of the customer’s business (and industry) often serving as the customer’s first line consultant Effectively plan work and troubleshoot problems, assuring that the customer and company commitments are kept Work closely with the Growth, Capability, and other teams to develop proposal/presentation content and strategy for new business pitches Effective “on-board” new customer relationships Stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation Qualifications Minimum 10 years’ experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department with a strong working knowledge of Customer Experience capabilities with expertise in specific industries Minimum 5 years working in a growth function within digital marketing Experience in Marketing Technology Knowledge of CXM/CRM Multichannel/Integrated Marketing Campaign Management Relationship/Client Management Account Planning and Strategy Ability to lead both internal (customer, creative, development, production, etc.) and client teams Understanding of data analytics for multi-channel results analysis and recommendations Business acumen to develop and manage budgets/forecasts/ pro forma Additional Information The annual base salary range for this position is $163,000 - $263,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. #LI-AS2 #LI-Hybrid Beware of Job Scams
We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.
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Lead the overall client satisfaction and the continuing growth and evolution of the client relationships. This is accomplished by driving and overseeing successful delivery of work product, while cultivating strong client relationships.
Oversee a portfolio of customers within the Customer Experience & Commerce, CRM, and/or Data Platforms and Analytics areas Support Account Directors and Engagement Leaders through focusing on delivering value and ensuring quality. Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, revenue and profit forecasting Accurately plan and forecast revenue to achieve net revenue and margin targets Direct team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business Engage with senior level customer contacts across all areas of the customer’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback Actively teams with Alliance partners through proactive relationship development with Account Executives, pipeline mapping and joint account planning in order to enable co-selling of partner products and services to Merkle customers Develop and drive strategic growth plans, while growing the customer portfolio Continually increase knowledge of the customer’s business (and industry) often serving as the customer’s first line consultant Effectively plan work and troubleshoot problems, assuring that the customer and company commitments are kept Work closely with the Growth, Capability, and other teams to develop proposal/presentation content and strategy for new business pitches Effective “on-board” new customer relationships Stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation Qualifications Minimum 10 years’ experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department with a strong working knowledge of Customer Experience capabilities with expertise in specific industries Minimum 5 years working in a growth function within digital marketing Experience in Marketing Technology Knowledge of CXM/CRM Multichannel/Integrated Marketing Campaign Management Relationship/Client Management Account Planning and Strategy Ability to lead both internal (customer, creative, development, production, etc.) and client teams Understanding of data analytics for multi-channel results analysis and recommendations Business acumen to develop and manage budgets/forecasts/ pro forma Additional Information The annual base salary range for this position is $163,000 - $263,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. #LI-AS2 #LI-Hybrid Beware of Job Scams
We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.
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