Acrisure, LLC
Team Lead - Operations, Commercial Mid/Small - New England, East
Acrisure, LLC, Oklahoma City, Oklahoma, United States
**Executive Job Description:** Team Lead - Operations, Mid/Small - New England, East
The Team Lead - Operations, Mid/Small - New England supports the execution of operational strategies by managing daily workflows, guiding team performance, and implementing policies that drive client retention, efficiency, and growth. This role ensures high-quality service delivery, monitors key metrics, and promotes a culture of accountability and operational excellence in alignment with Acrisure’ s values.**Essential Responsibilities:** **Client Experience & Retention**: Guide team members in delivering proactive, personalized, and consistent service experience. Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process.
**Essential Qualifications:** Minimum of 3 years of progressive experience in the insurance and/or financial services industriesProven experience in managing and supporting teams, implementing process improvements, and driving operational excellence. Effectively balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability.Experience supporting business development lifecycle. Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment. Excellent business and people decision-making skills and problem-solving abilities Excellent leadership and coaching ability *The base salary range for this position is $69,500 – $115,600 annually. This range reflects Acrisure's good faith estimate at the time of this posting. Actual compensation will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.* #J-18808-Ljbffr
The Team Lead - Operations, Mid/Small - New England supports the execution of operational strategies by managing daily workflows, guiding team performance, and implementing policies that drive client retention, efficiency, and growth. This role ensures high-quality service delivery, monitors key metrics, and promotes a culture of accountability and operational excellence in alignment with Acrisure’ s values.**Essential Responsibilities:** **Client Experience & Retention**: Guide team members in delivering proactive, personalized, and consistent service experience. Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process.
**Essential Qualifications:** Minimum of 3 years of progressive experience in the insurance and/or financial services industriesProven experience in managing and supporting teams, implementing process improvements, and driving operational excellence. Effectively balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability.Experience supporting business development lifecycle. Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment. Excellent business and people decision-making skills and problem-solving abilities Excellent leadership and coaching ability *The base salary range for this position is $69,500 – $115,600 annually. This range reflects Acrisure's good faith estimate at the time of this posting. Actual compensation will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.* #J-18808-Ljbffr