HelloBetter
General Information
This is a Freelance project. Proposed Timeline: Jan - Jun 2026 with Handover Meetings in Dec 25 Reports to: Philip Ihde (COO) Ops Team at HelloBetter: 2 Junior ICs Weekly Hours: max 20h Compensation: 3.500 - 4.500 Eur per month Location: +/- 4.5h from CET Your profile
HARD SKILLS
5+ years senior operations or consulting experience Proven track record leading operational teams and complex projects Experience with AI implementation and change management Advanced Excel/Google Sheets skills (complex formulas, dashboards, analytics) Experience with contract negotiation and strategic supplier management Strong stakeholder management across multiple departments Fluent German and English SOFT SKILLS
Executive-level communication and presentation skills Strategic thinking with ability to see big picture Strong leadership and mentoring capabilities Exceptional stakeholder management across all organizational levels Adaptability and comfort with ambiguous situations Results-oriented with focus on business impact Why us?
HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply Meaningfulness
Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues Research & Evidence
We have a unique product and are at the forefront of research in digital health applications The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014 Data is of great importance to us and we are transparent about our strategy, goals and results. Growth
As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation We operate in an extremely exciting and emerging market Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development Remote-First
Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET Use of our offices in Berlin and Hamburg if you prefer to work on-site Relocation option and support Diversity & Inclusion
Fair and equal treatment are the standards of our Anti-Harassment Policy Flexible working hours - shape your own day Company language English, with a strong emphasis on inclusive language Transparent salary bands Additional 10 paid leave days for non-birth parents after the birth or adoption of a child Other Benefits
28 vacation days + compensation for holidays that fall on weekends Tenure based paid time off - up to three additional days Permanent employment contract Attractive VSOP (Virtual Stock Option Plan) for all employees Tax-deductible pension plan with an above-average employer contribution Free or subsidized fitness memberships Regular team events Privacy Policy for Applicants Your mission
HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders. Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany. For more information about HelloBetter, see our HelloBetter Handbook. As a Fractional Operations Lead, you will cover for our Lead Operations Manager during his paternity leave. Your main responsibility will be to ensure the smooth operation of our Operating Model in his absence focusing on enhancing our analytical capabilities, implementing AI automation, and improving the overall workplace experience for our team. Interview Process
CV Check with People & Ops Team Screening Interview mit Lead Operations Manager (30 min) Interview with COO (30min) Bar Raising Interview with Co-Founder (30min) Contract Talk (15 min) Your objectives
Provide strategic leadership and guidance for Operations team (2 junior managers) Manage, implement and optimise complex operational work flows optimisations across departments (especially including AI & Automation) Manage high-level contract negotiations and strategic supplier relationships Oversee critical operational governance and compliance requirements Create and maintain complex reporting dashboards and operational analytics to facilitate data-driven decisions Serve as strategic partner to COO Support company-wide resource allocation
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This is a Freelance project. Proposed Timeline: Jan - Jun 2026 with Handover Meetings in Dec 25 Reports to: Philip Ihde (COO) Ops Team at HelloBetter: 2 Junior ICs Weekly Hours: max 20h Compensation: 3.500 - 4.500 Eur per month Location: +/- 4.5h from CET Your profile
HARD SKILLS
5+ years senior operations or consulting experience Proven track record leading operational teams and complex projects Experience with AI implementation and change management Advanced Excel/Google Sheets skills (complex formulas, dashboards, analytics) Experience with contract negotiation and strategic supplier management Strong stakeholder management across multiple departments Fluent German and English SOFT SKILLS
Executive-level communication and presentation skills Strategic thinking with ability to see big picture Strong leadership and mentoring capabilities Exceptional stakeholder management across all organizational levels Adaptability and comfort with ambiguous situations Results-oriented with focus on business impact Why us?
HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply Meaningfulness
Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues Research & Evidence
We have a unique product and are at the forefront of research in digital health applications The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014 Data is of great importance to us and we are transparent about our strategy, goals and results. Growth
As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation We operate in an extremely exciting and emerging market Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development Remote-First
Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET Use of our offices in Berlin and Hamburg if you prefer to work on-site Relocation option and support Diversity & Inclusion
Fair and equal treatment are the standards of our Anti-Harassment Policy Flexible working hours - shape your own day Company language English, with a strong emphasis on inclusive language Transparent salary bands Additional 10 paid leave days for non-birth parents after the birth or adoption of a child Other Benefits
28 vacation days + compensation for holidays that fall on weekends Tenure based paid time off - up to three additional days Permanent employment contract Attractive VSOP (Virtual Stock Option Plan) for all employees Tax-deductible pension plan with an above-average employer contribution Free or subsidized fitness memberships Regular team events Privacy Policy for Applicants Your mission
HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders. Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany. For more information about HelloBetter, see our HelloBetter Handbook. As a Fractional Operations Lead, you will cover for our Lead Operations Manager during his paternity leave. Your main responsibility will be to ensure the smooth operation of our Operating Model in his absence focusing on enhancing our analytical capabilities, implementing AI automation, and improving the overall workplace experience for our team. Interview Process
CV Check with People & Ops Team Screening Interview mit Lead Operations Manager (30 min) Interview with COO (30min) Bar Raising Interview with Co-Founder (30min) Contract Talk (15 min) Your objectives
Provide strategic leadership and guidance for Operations team (2 junior managers) Manage, implement and optimise complex operational work flows optimisations across departments (especially including AI & Automation) Manage high-level contract negotiations and strategic supplier relationships Oversee critical operational governance and compliance requirements Create and maintain complex reporting dashboards and operational analytics to facilitate data-driven decisions Serve as strategic partner to COO Support company-wide resource allocation
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