Senior Operations Manager

Amazon’s Sub-Same Day (SSD) network is seeking a Sr. Operations Manager to own Site Operations. The SSD network is designed to fulfill speed-sensitive products to Amazon’s customers in as little as 5-hours. Distribution Centers support this mission by holding safety stock which can be transshipped to each fulfillment center on an as-needed basis. The Sr. Operations Manager will be responsible for all budgetary, people development, and operations objectives. They will manage and lead a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center. The Sr. Operations Manager will focus on people development, craft performance metrics, and drive efforts at one of our large (1MM+ sq ft) SSD Distribution Centers. They will create a culture of continuous improvement and steer the team in Lean and Six Sigma methodologies. Key responsibilities include: Responsible for the overall safety, quality, and performance and customer experience of either Inbound or Outbound operations. Lead the team and set expectations for the Operations and Area Managers, measuring performance, providing feedback, and holding them accountable for their performance and the performance of their departments. Drive the creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed the business plan. Leverage the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network. Work closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Basic Qualifications: Bachelor’s Degree or 2+ years Amazon experience. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment. Prior experience with performance metrics, process improvement, and Lean techniques. Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination. Preferred Qualifications: Degree in Engineering, Operations, or related field and MBA preferred. Experience with a contingent workforce during peak seasons. Ability to handle changing priorities and use good judgment in stressful situations. Interest in long-term career development through assignments in multiple FCs across the nation. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

#J-18808-Ljbffr