Aschenbach Auto Group
Overview
Blake Ford in Franklin, VA is looking for an experienced Fixed Ops Director to join our team. This position plays a key role in maximizing shop efficiency, revenues, productivity, employee morale, and ultimately customer satisfaction. Job Duties/Responsibilities
Forecasts goals and objectives for the departments and strives to meet them. Hires, trains, motivates, and monitors the performance of the service and parts department managers. Prepares and administers an annual operating budget for the service and parts departments. Maintains reporting systems required by general management and the manufacturer. Attends managers’ meetings. Monitors the performance of the service, parts, and body shop departments. Strives for harmony and teamwork within the departments and with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and coordinates with department managers to determine the need for advanced training. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership’s guidelines. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. Develops dealership service and parts pricing plans and recommends to dealer or general manager. Works with parts and service managers to find ways to improve the overall profitability of the dealership. Keeps abreast of new equipment and tools available and recommends purchases. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Maintains safe work environment. Maintains a professional appearance. Other duties as assigned. Qualifications
Previous experience is required. Ability to read and interpret documents such as safety rules, invoices, packing lists, bills of lading, operating and maintenance instructions, and procedure manuals. Ability to write legibly and to speak effectively before customers and employees. Good interpersonal skills. Ability to manage employees and processes. Must have valid drivers license and clean driving record. What We Offer
Benefits: Medical, Dental, Vision, Paid Time Off, Life Insurance 401(k) Plan with company match Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and services Pay based on experience
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Blake Ford in Franklin, VA is looking for an experienced Fixed Ops Director to join our team. This position plays a key role in maximizing shop efficiency, revenues, productivity, employee morale, and ultimately customer satisfaction. Job Duties/Responsibilities
Forecasts goals and objectives for the departments and strives to meet them. Hires, trains, motivates, and monitors the performance of the service and parts department managers. Prepares and administers an annual operating budget for the service and parts departments. Maintains reporting systems required by general management and the manufacturer. Attends managers’ meetings. Monitors the performance of the service, parts, and body shop departments. Strives for harmony and teamwork within the departments and with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and coordinates with department managers to determine the need for advanced training. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership’s guidelines. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. Develops dealership service and parts pricing plans and recommends to dealer or general manager. Works with parts and service managers to find ways to improve the overall profitability of the dealership. Keeps abreast of new equipment and tools available and recommends purchases. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Maintains safe work environment. Maintains a professional appearance. Other duties as assigned. Qualifications
Previous experience is required. Ability to read and interpret documents such as safety rules, invoices, packing lists, bills of lading, operating and maintenance instructions, and procedure manuals. Ability to write legibly and to speak effectively before customers and employees. Good interpersonal skills. Ability to manage employees and processes. Must have valid drivers license and clean driving record. What We Offer
Benefits: Medical, Dental, Vision, Paid Time Off, Life Insurance 401(k) Plan with company match Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and services Pay based on experience
#J-18808-Ljbffr