2200 The Brigham and Women's Hospital, Inc.
Patient Access Representative I
2200 The Brigham and Women's Hospital, Inc., Boston, Massachusetts, us, 02298
Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.
Job Summary: Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions.
Essential Functions
Greet patients in a professional and friendly manner Collect and verify patient demographic and insurance information, as well as enter information into systems Schedule appointments and confirm patient information Explain insurance and billing policies/procedures to patients Handle patient questions, concerns, and issues, while escalating any complex or difficult situations to patient access senior staff or manager Qualifications
Education: High School Diploma or Equivalent required. Experience: 1-2 years of admitting, scheduling, registration, or insurance verification experience preferred. Knowledge, Skills, and Abilities: Knowledge of medical terminology and insurance verification procedures preferred, ability to work in a fast-paced environment, excellent communication and interpersonal skills, strong attention to detail and problem-solving abilities, and basic computer proficiency. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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Greet patients in a professional and friendly manner Collect and verify patient demographic and insurance information, as well as enter information into systems Schedule appointments and confirm patient information Explain insurance and billing policies/procedures to patients Handle patient questions, concerns, and issues, while escalating any complex or difficult situations to patient access senior staff or manager Qualifications
Education: High School Diploma or Equivalent required. Experience: 1-2 years of admitting, scheduling, registration, or insurance verification experience preferred. Knowledge, Skills, and Abilities: Knowledge of medical terminology and insurance verification procedures preferred, ability to work in a fast-paced environment, excellent communication and interpersonal skills, strong attention to detail and problem-solving abilities, and basic computer proficiency. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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