Halekulani
Housekeeping - Turndown Housekeeper I (On-Call)
Halekulani, Honolulu, Hawaii, United States, 96814
Housekeeping - Turndown Housekeeper I (On-Call)
Halekulani , Honolulu, Hawaii, United States of America Job Description
Posted Monday, July 28, 2025 at 4:00 PM | Expires Monday, August 18, 2025 at 3:59 PM LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." As an integral part of a team, is responsible for continuously looking for ways to improve each guests experience from providing exceptional guest service to cleaning guest rooms as assigned, turndown services ensuring the hotels established standards of cleanliness and guest service excellences, providing an ambience of home away from home. Responsible for reporting any maintenance discrepancies and handling guests requests orcomplaints Ensures the confidentiality and security of all guest rooms; work in teams to insure safety in workplace. ESSENTIAL FUNCTIONS 1. Greet and acknowledge all arriving/departingguests. 2. Maintain cleanliness, sanitation, and organization of work areas at alltimes. 3. Maintain complete knowledgeof: a. Departmental opening and closingprocedures. b. Daily staffing requirements, assignments, anddocumentations. 4. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 5. Maintain positive guest relations at alltimes. 6. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. 7. Resolve guest complaints, ensuring guestsatisfaction. 8. Monitor and maintain cleanliness, sanitation and organization of assigned workareas 9. Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotelrequirements. 10. Clean guest rooms by guest request priority. Check with Housekeeping operations clerk and supervisor for additional assignments throughout theshift. 11. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements. 12. Service assigned guest rooms with security in mind always know the guest name prior to entry ofrooms. 13. Turndown bed accordingly to hotel standards setup. 14. Removealldirtylinenwithcleanpartodesignatedlayoutandasperhotelstandards. 15. Remove soiled, dirt, soap build up and hair in bathroom. Always exercise safety ergonomics when going aboutroutine. 16. Replenish all amenities in rooms and bathrooms to hotel standard par; inspect Terries, linen with no stains andtears. 17. Wiping & touch up of all surfaces to remove smudges free of litters,smudges. 18. Realign furniture to floor plan unless requestedguest. 19. Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside. 20. Inspect condition of all furniture for tears, rips and stains; report damages to supervisor or office. Check under beds fordebris 21. Transport any Room Service trays/items in guest hallways to service elevatorlandings. 22. Check television, remote, clock to be in good workingcondition. 23. Ensure proper and update informational folios inrooms. 24. Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks uponcheckout. 25. Vacuum thoroughly and use crevice tool for corners, etc whenneeded. 26. Clean all lamps light fixtures and light switches; check for proper workingcondition. 27. Scrub bathroom & shower walls and floor, to include toilet whenneeded. 28. Inspect condition of planters and plants; remove debris during work shift andareas. 29. Remove dust, dirt, marks and fingerprints from doors and doorframes. 30. Neaten all guest belongings, shoes, etc. Align guest toiletries withliner. 31. Wipe and touch up all chrome, mirror, and glass surfaces to be free ofsmudges. 32. Empty trash containers, ashtrays and ash urns in rooms and landingareas. 34. Empty vacuum cleaner bags, replace and clean machines whenneeded. 35. Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storageareas. 36. Report maintenance problems, any security concernsimmediately. 37. Handle guest requests for shoe shines/laundry as requested by guests; call runner to retrieve shoes/laundry from guest room and return to guestroom. 38. Report any damages or maintenance problems to the Supervisor; submit quota of work orders as assigned by housekeepingmanagement. 39. Turn over any lost and found items to theSupervisor. 40. Ensure security of guest room access and hotelproperty. 41. Neaten maids carts, closet, clean and dry ice chest and replenishstock. 42. Ensure assignments are logged accordingly with time in/out, services rendered, Elsafe open/close, where applicable report valuables verification in rooms tosecurity. 43. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS ReportsTo: Assistant Housekeeper, WorkingSupervisor EDUCATION/EXPERIENCE High school diploma or equivalent vocational trainingcertificate. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functionsof this position. LICENSES/CERTIFICATIONS None KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge allguests. Ensure familiarity with all hotelservices/features to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability tomulti-task. Ability to maintain positive guest relations at alltimes. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions. Ability to exert physical effort in transporting up to 50lbs. Ability to stand/walk for up to 8 hours throughout workshift. Good eye for details in touch, feel, sight and smell. Able to ensure that the room is odor free and clean free of dust, tears, damages, stains, etc. of furniture andlinen. Constant interruptions within work shifts andareas Remainincontinuouspositionsinstanding,walking,squatting,reaching,lifting,pushing,pulling,wiping, climbing hand over hand, sweeping, mopping, bending, grasping, during workshift. Endure various physical movements throughout the work areas for the entireshift. Able to withstandheight WORK ENVIRONMENT Indoor, air conditionedenvironment. Outdoor, non-air conditioned restaurantenvironment. Exposure to variable temperatures and weatherconditions. Exposure to fumes; dusts; chemicals; and odorhazards Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Halekulani , Honolulu, Hawaii, United States of America #J-18808-Ljbffr
Halekulani , Honolulu, Hawaii, United States of America Job Description
Posted Monday, July 28, 2025 at 4:00 PM | Expires Monday, August 18, 2025 at 3:59 PM LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." As an integral part of a team, is responsible for continuously looking for ways to improve each guests experience from providing exceptional guest service to cleaning guest rooms as assigned, turndown services ensuring the hotels established standards of cleanliness and guest service excellences, providing an ambience of home away from home. Responsible for reporting any maintenance discrepancies and handling guests requests orcomplaints Ensures the confidentiality and security of all guest rooms; work in teams to insure safety in workplace. ESSENTIAL FUNCTIONS 1. Greet and acknowledge all arriving/departingguests. 2. Maintain cleanliness, sanitation, and organization of work areas at alltimes. 3. Maintain complete knowledgeof: a. Departmental opening and closingprocedures. b. Daily staffing requirements, assignments, anddocumentations. 4. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 5. Maintain positive guest relations at alltimes. 6. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. 7. Resolve guest complaints, ensuring guestsatisfaction. 8. Monitor and maintain cleanliness, sanitation and organization of assigned workareas 9. Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotelrequirements. 10. Clean guest rooms by guest request priority. Check with Housekeeping operations clerk and supervisor for additional assignments throughout theshift. 11. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements. 12. Service assigned guest rooms with security in mind always know the guest name prior to entry ofrooms. 13. Turndown bed accordingly to hotel standards setup. 14. Removealldirtylinenwithcleanpartodesignatedlayoutandasperhotelstandards. 15. Remove soiled, dirt, soap build up and hair in bathroom. Always exercise safety ergonomics when going aboutroutine. 16. Replenish all amenities in rooms and bathrooms to hotel standard par; inspect Terries, linen with no stains andtears. 17. Wiping & touch up of all surfaces to remove smudges free of litters,smudges. 18. Realign furniture to floor plan unless requestedguest. 19. Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside. 20. Inspect condition of all furniture for tears, rips and stains; report damages to supervisor or office. Check under beds fordebris 21. Transport any Room Service trays/items in guest hallways to service elevatorlandings. 22. Check television, remote, clock to be in good workingcondition. 23. Ensure proper and update informational folios inrooms. 24. Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks uponcheckout. 25. Vacuum thoroughly and use crevice tool for corners, etc whenneeded. 26. Clean all lamps light fixtures and light switches; check for proper workingcondition. 27. Scrub bathroom & shower walls and floor, to include toilet whenneeded. 28. Inspect condition of planters and plants; remove debris during work shift andareas. 29. Remove dust, dirt, marks and fingerprints from doors and doorframes. 30. Neaten all guest belongings, shoes, etc. Align guest toiletries withliner. 31. Wipe and touch up all chrome, mirror, and glass surfaces to be free ofsmudges. 32. Empty trash containers, ashtrays and ash urns in rooms and landingareas. 34. Empty vacuum cleaner bags, replace and clean machines whenneeded. 35. Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storageareas. 36. Report maintenance problems, any security concernsimmediately. 37. Handle guest requests for shoe shines/laundry as requested by guests; call runner to retrieve shoes/laundry from guest room and return to guestroom. 38. Report any damages or maintenance problems to the Supervisor; submit quota of work orders as assigned by housekeepingmanagement. 39. Turn over any lost and found items to theSupervisor. 40. Ensure security of guest room access and hotelproperty. 41. Neaten maids carts, closet, clean and dry ice chest and replenishstock. 42. Ensure assignments are logged accordingly with time in/out, services rendered, Elsafe open/close, where applicable report valuables verification in rooms tosecurity. 43. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS ReportsTo: Assistant Housekeeper, WorkingSupervisor EDUCATION/EXPERIENCE High school diploma or equivalent vocational trainingcertificate. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functionsof this position. LICENSES/CERTIFICATIONS None KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge allguests. Ensure familiarity with all hotelservices/features to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability tomulti-task. Ability to maintain positive guest relations at alltimes. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions. Ability to exert physical effort in transporting up to 50lbs. Ability to stand/walk for up to 8 hours throughout workshift. Good eye for details in touch, feel, sight and smell. Able to ensure that the room is odor free and clean free of dust, tears, damages, stains, etc. of furniture andlinen. Constant interruptions within work shifts andareas Remainincontinuouspositionsinstanding,walking,squatting,reaching,lifting,pushing,pulling,wiping, climbing hand over hand, sweeping, mopping, bending, grasping, during workshift. Endure various physical movements throughout the work areas for the entireshift. Able to withstandheight WORK ENVIRONMENT Indoor, air conditionedenvironment. Outdoor, non-air conditioned restaurantenvironment. Exposure to variable temperatures and weatherconditions. Exposure to fumes; dusts; chemicals; and odorhazards Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Halekulani , Honolulu, Hawaii, United States of America #J-18808-Ljbffr