Montefiore New Rochelle
DIRECTOR PATIENT EXPERIENCE page is loaded DIRECTOR PATIENT EXPERIENCE Apply locations 6 Executive Plaza time type Full time posted on Posted 12 Days Ago job requisition id 220688
City/State: Yonkers, New York
Grant Funded: No
Department: NPG - Projects
Work Shift: Day
Work Days: MON-FRI
Scheduled Hours: 8:30 AM-5 PM
Scheduled Daily Hours: 7.5 HOURS
Pay Range: $148,000.00-$185,000.00 The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience . The Director will also drive performance improvement in the areas of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Press Ganey, and other surveys that measure patient and family experience at the MMC, both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.Education/Skills:Master's Degree required.Extensive knowledge of Improvement MethodologyStrategic planning, leading large scale change management initiativesDemonstrated success with program managementExcellent leadership, communication, presentation skills and the ability to influence required. Past work successfully managing patient experience initiatives5 years of hospitality experience including previous leadership/management experiencePreference given to candidates with a quality background in healthcare. Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma)Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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City/State: Yonkers, New York
Grant Funded: No
Department: NPG - Projects
Work Shift: Day
Work Days: MON-FRI
Scheduled Hours: 8:30 AM-5 PM
Scheduled Daily Hours: 7.5 HOURS
Pay Range: $148,000.00-$185,000.00 The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience . The Director will also drive performance improvement in the areas of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Press Ganey, and other surveys that measure patient and family experience at the MMC, both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.Education/Skills:Master's Degree required.Extensive knowledge of Improvement MethodologyStrategic planning, leading large scale change management initiativesDemonstrated success with program managementExcellent leadership, communication, presentation skills and the ability to influence required. Past work successfully managing patient experience initiatives5 years of hospitality experience including previous leadership/management experiencePreference given to candidates with a quality background in healthcare. Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma)Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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