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EmergencyMD

District Manager (Raleigh)

EmergencyMD, Raleigh, North Carolina, United States, 27601

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About the Company Ally Waste is a fast-growing, nationally recognized premium valet trash and recycling provider with over 10 years of experience in the industry. Ally Waste partners with property managers to provide residents with an elevated living experience through industry-leading technology, while guided by its core values of family, integrity, grit, elevate, and no-jerks.

Ally Waste's team combines knowledgeable individuals, passionate workers, and dedicated representatives. If you're looking for your next challenge alongside an awesome team, consider joining us.

Job Description District Managers are responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within the assigned district. District Managers ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties.

Responsibilities/Duties

Daily Operations: Manage the total service delivery for up to 20 apartment communities and provide direction and oversight for approximately 15-25 part-time Service Valets within the assigned district.

Recruiting, hiring and on-boarding Service Valets.

Provide on-call support to service valets and communities in the morning, tentatively around 8:30am-12:30pm and in the evening from approximately 7pm-11pm, depending on needs.

Ensure daily/nightly completion of resident door step trash/recycle pick-up for assigned properties.

Inspect properties regularly for resident and Service Valet compliance.

Customer Retention

Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service.

Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns.

Organizational Activities

Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner.

Ensure daily delivery of Valet Reports to designated property staff members.

Keep timely/accurate customer, associate and operational records.

Discuss associates' development needs and facilitate appropriate support, coaching and/or training opportunities.

Service/Support

New community launches, including container distributions.

Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers, Brochures, etc.).

Drive to properties within assigned district/region up to 50% of the work day.

Salary varies based on experience and ability to manage properties; salary range is listed below.

Salary:

$50,000 - $60,000 per year

Perks and Benefits

Health insurance (medical, dental, life, vision, disability, and pet)

401(k)

PTO

Company vehicle and gas card

Shift and schedule

Sunday through Thursday

Split schedule

Morning: 8:30 AM - 12:30 PM

Evening: 7:00 PM - 11:00 PM

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