Aditi Consulting
Payrate:
$18.00 - $21.00/hr.
Summary: Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows us to deliver premier customer experience in the market. The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.
Responsibilities:
Provide superior customer service to employees and managers via our Basecamp customer portal, and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service. Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately. Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries Maintain appropriate level of process, program, and policy knowledge in order to assist Employees. Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process. Assist with User Acceptance Testing for system enhancements. Process corrections or transactions not handled through Employee or Manager Self Service in Workday. Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
Requirements:
2 years prior work experience in Human Resources or a centralized customer service environment preferred Prior experience with Workday HCM or similar HRIS is highly desirable Experience working in a Case Management system Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning Excellent verbal and written communication skills The ability to navigate and collaborate with employees through personal circumstances Ability to diagnose a problem and lead correction efforts through effective communication and execution Superior employees experience focus Ability to navigate in a high-paced evolving environment with contending priorities Ability to maintain confidentiality in all aspects of job responsibilities Appetite for growth and desire to drive process improvements applying technology Work effectively in a team setting Experience working in HR shared services organization for an established company is ideal
Pay Transparency:
The typical base pay for this role across the U.S. is:
$18.00 - $21.00/hr.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
#AditiConsulting #25-22851
$18.00 - $21.00/hr.
Summary: Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows us to deliver premier customer experience in the market. The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.
Responsibilities:
Provide superior customer service to employees and managers via our Basecamp customer portal, and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service. Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately. Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries Maintain appropriate level of process, program, and policy knowledge in order to assist Employees. Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process. Assist with User Acceptance Testing for system enhancements. Process corrections or transactions not handled through Employee or Manager Self Service in Workday. Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
Requirements:
2 years prior work experience in Human Resources or a centralized customer service environment preferred Prior experience with Workday HCM or similar HRIS is highly desirable Experience working in a Case Management system Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning Excellent verbal and written communication skills The ability to navigate and collaborate with employees through personal circumstances Ability to diagnose a problem and lead correction efforts through effective communication and execution Superior employees experience focus Ability to navigate in a high-paced evolving environment with contending priorities Ability to maintain confidentiality in all aspects of job responsibilities Appetite for growth and desire to drive process improvements applying technology Work effectively in a team setting Experience working in HR shared services organization for an established company is ideal
Pay Transparency:
The typical base pay for this role across the U.S. is:
$18.00 - $21.00/hr.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
#AditiConsulting #25-22851