Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Handle customer complaints as necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • Must be available to work flexible hours, including days, overnights, and weekends Compensation: $25.90 per hour

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