Houston Community College
JOB SUMMARY
Operate multi-line telephone system to relay incoming and intra-system telephone calls.
Provide information and directions to callers and visitors in an efficient and courteous manner.
Communicate with a culturally diverse population.
Under direct supervision, perform basic front office duties.
ESSENTIAL FUNCTIONS Answer and transfer telephone calls, handling multiple lines.
Expedite phone calls by giving clear, concise, specific information.
Provide excellent customer service to all callers and visitors.
Provide current and correct information to visitors and callers.
Provide students with general information about registration, financial aid, testing, counseling, etc. , and refers students to appropriate person or department.
Greet visitors and directs them to appropriate personnel or department.
Maintain and update phone list for college offices and departments.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS Education & Experience
High school diploma or equivalent required 1 year related experience required 2 years experience preferred Licensing & Certification
Valid Texas Driver License Special Skills
Telephone skills Communication skills Customer Service Skills Competencies
Serving customers Delivering high quality work Communicating effectively Using creative problem solving Prioritizing effectively Using technology effectively Being resourceful
Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Additional Information
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or
hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
Provide information and directions to callers and visitors in an efficient and courteous manner.
Communicate with a culturally diverse population.
Under direct supervision, perform basic front office duties.
ESSENTIAL FUNCTIONS Answer and transfer telephone calls, handling multiple lines.
Expedite phone calls by giving clear, concise, specific information.
Provide excellent customer service to all callers and visitors.
Provide current and correct information to visitors and callers.
Provide students with general information about registration, financial aid, testing, counseling, etc. , and refers students to appropriate person or department.
Greet visitors and directs them to appropriate personnel or department.
Maintain and update phone list for college offices and departments.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS Education & Experience
High school diploma or equivalent required 1 year related experience required 2 years experience preferred Licensing & Certification
Valid Texas Driver License Special Skills
Telephone skills Communication skills Customer Service Skills Competencies
Serving customers Delivering high quality work Communicating effectively Using creative problem solving Prioritizing effectively Using technology effectively Being resourceful
Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Additional Information
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or
hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.