IBM
Delivery Project Executive - Procurement BPO
IBM, San Diego, California, United States, 92189
Delivery Project Executive - Procurement BPO
IBM is seeking highly motivated and experienced individuals with project management, strategic sourcing, and consulting experience to join our team of client-facing procurement professionals. Specifically, we are seeking to fill the role of a Delivery Project Executive. The Delivery Project Executive is the primary client interface for the delivery of our Procurement BPO services to IBM’s external clients. In addition, the Delivery Project Executive controls costs, manages the customer relationship, and reports on all contracted commitments within IBM and Client leadership, and leads the IBM delivery team on the account. Introduction
In the role, you will be leading our teams in the delivery of BPO Procurement Services to our external clients across all industry segments. Your Role And Responsibilities
Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded, Outcome Focused, and Courageous. Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery. Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure. Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc. Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation, and training, service levels, and fiscal cost management. Implement an iterative, continuous improvement plan to meet contractual commitments. Ensure continued achievement of client business objectives, which include Client Satisfaction and fiscal return on investment (ROI). Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations. Program planning, continuous improvement, and resolution of conflict in complex scenarios. Project Management including scope, costs, staffing, risks, audit, issue resolution, etc. Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy. Engagement with Project Executive for issues such as breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc. Support practice growth through account expansion and new client pursuits. Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs). Preferred Education
Bachelor's Degree. Required Technical And Professional Expertise
Must have exceptional client-facing and consultative skills and experience. Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications. Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics. Must have a proven track record of leading and managing sourcing teams both on-shore and off-shore. Financial Management experience. Candidates must be willing and able to travel to client locations based on business requirements. Preferred Technical And Professional Experience
Minimum of ten (10) years of experience in procurement consulting / business process outsourcing. Expert knowledge of the 7-Step Sourcing Process.
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IBM is seeking highly motivated and experienced individuals with project management, strategic sourcing, and consulting experience to join our team of client-facing procurement professionals. Specifically, we are seeking to fill the role of a Delivery Project Executive. The Delivery Project Executive is the primary client interface for the delivery of our Procurement BPO services to IBM’s external clients. In addition, the Delivery Project Executive controls costs, manages the customer relationship, and reports on all contracted commitments within IBM and Client leadership, and leads the IBM delivery team on the account. Introduction
In the role, you will be leading our teams in the delivery of BPO Procurement Services to our external clients across all industry segments. Your Role And Responsibilities
Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded, Outcome Focused, and Courageous. Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery. Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure. Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc. Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation, and training, service levels, and fiscal cost management. Implement an iterative, continuous improvement plan to meet contractual commitments. Ensure continued achievement of client business objectives, which include Client Satisfaction and fiscal return on investment (ROI). Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations. Program planning, continuous improvement, and resolution of conflict in complex scenarios. Project Management including scope, costs, staffing, risks, audit, issue resolution, etc. Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy. Engagement with Project Executive for issues such as breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc. Support practice growth through account expansion and new client pursuits. Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs). Preferred Education
Bachelor's Degree. Required Technical And Professional Expertise
Must have exceptional client-facing and consultative skills and experience. Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications. Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics. Must have a proven track record of leading and managing sourcing teams both on-shore and off-shore. Financial Management experience. Candidates must be willing and able to travel to client locations based on business requirements. Preferred Technical And Professional Experience
Minimum of ten (10) years of experience in procurement consulting / business process outsourcing. Expert knowledge of the 7-Step Sourcing Process.
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