University of Texas Medical Branch
Patient Services Specialist II - PCP Psychiatry
University of Texas Medical Branch, Galveston, Texas, United States, 77554
Patient Services Specialist II – (Onsite)
Minimum Qualifications: Bachelor’s degree and one year experience or High School or equivalent and three years clerical or customer service experience.
Job Summary/Description: The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients.
Job Duties: ·
Provides high level customer
in all interactions with internal and external customers. ·
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. ·
Answers always calls accurately and with exceptional customer service. ·
Ensures caller’s needs are met and accurate information is obtained. ·
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. ·
Acts as patient advocate and liaisons with various departments to meet mutual goals. ·
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail ·
Addresses concerns of patients, provides service recovery, and escalates issues as needed. ·
Applies the policies of the clinical entity to schedule appointments. ·
Coordinates financial counseling for day surgery ·
Completes reminder calls to patients for scheduled appointments ·
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. ·
Provides out of pocket cost estimates to patients ·
Counsels’ patients about unpaid bills. ·
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ·
Arrives patients and prepares paperwork/chart for visit. ·
Appropriately receipts all monies collected, tokens distributed, and deferments authorized. ·
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. ·
Obtains and documents information required for third party reimbursement. ·
Ensures compliance with Medicare and third-party coverage. ·
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. ·
Performs related duties as required. ·
Reads all OSA Announcements and relevant communications relating to job duties. ·
Successfully completes competency-based training and testing on an annual basis. ·
Prioritizes and completes all work in an accurate, effective, and efficient manner. ·
Adheres to internal controls established for department. ·
Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. ·
Participates in team meetings/activities and supports the philosophy and goals of the team/department. ·
Ability to function as a team leader. ·
Provides peer guidance and leadership. ·
Able to effectively triage problems. ·
Understand clinic flow to maximize clinic usage to meet patient needs. Salary Range: Actual salary commensurate with experience or range if discussed and approved by hiring authority.
Work Schedule: On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.
Minimum Qualifications: Bachelor’s degree and one year experience or High School or equivalent and three years clerical or customer service experience.
Job Summary/Description: The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients.
Job Duties: ·
Provides high level customer
in all interactions with internal and external customers. ·
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. ·
Answers always calls accurately and with exceptional customer service. ·
Ensures caller’s needs are met and accurate information is obtained. ·
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. ·
Acts as patient advocate and liaisons with various departments to meet mutual goals. ·
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail ·
Addresses concerns of patients, provides service recovery, and escalates issues as needed. ·
Applies the policies of the clinical entity to schedule appointments. ·
Coordinates financial counseling for day surgery ·
Completes reminder calls to patients for scheduled appointments ·
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. ·
Provides out of pocket cost estimates to patients ·
Counsels’ patients about unpaid bills. ·
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ·
Arrives patients and prepares paperwork/chart for visit. ·
Appropriately receipts all monies collected, tokens distributed, and deferments authorized. ·
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. ·
Obtains and documents information required for third party reimbursement. ·
Ensures compliance with Medicare and third-party coverage. ·
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. ·
Performs related duties as required. ·
Reads all OSA Announcements and relevant communications relating to job duties. ·
Successfully completes competency-based training and testing on an annual basis. ·
Prioritizes and completes all work in an accurate, effective, and efficient manner. ·
Adheres to internal controls established for department. ·
Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. ·
Participates in team meetings/activities and supports the philosophy and goals of the team/department. ·
Ability to function as a team leader. ·
Provides peer guidance and leadership. ·
Able to effectively triage problems. ·
Understand clinic flow to maximize clinic usage to meet patient needs. Salary Range: Actual salary commensurate with experience or range if discussed and approved by hiring authority.
Work Schedule: On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.