Optum
Bilingual Customer Service Representative - English and Spanish
Optum, Fort Myers, Florida, United States, 33916
Join us as a Bilingual Customer Service Representative, where you’ll have the opportunity to work remotely while helping customers navigate their health plan inquiries. Imagine providing answers in both English and Spanish, allowing you to connect with our clients on a personal level.
At
UnitedHealth Group , you’ll be part of a global organization committed to delivering care and improving health outcomes through technology. Here, you will find a culture grounded in diversity and inclusion, along with a team of talented peers. We’re devoted to making an impact in the communities we serve, promoting health equity on a global scale. The Bilingual Customer Service Representative role is a full-time position requiring a flexible schedule of 40 hours per week, Sunday to Saturday. Our business hours range from 5:00 am to 11:00 pm local time, with set break and lunch times. During peak seasons, you may be asked to work overtime, including weekends. We provide 3 to 4 weeks of comprehensive paid training delivered virtually, and require 100% attendance during this period. Training will take place from Monday to Friday, 8:00 am - 5:00 pm CST, with on-camera participation mandatory. Key Responsibilities: Manage 60 to 80 incoming calls daily regarding home delivery pharmacy and pharmacy benefits. Document information accurately in our systems while actively listening and asking pertinent questions. Occasionally follow up with customers through outbound calls. Your performance will be recognized and rewarded in an engaging environment that outlines clear success paths, along with opportunities for career advancement. Required Qualifications: High School Diploma or GED. Minimum of 1 year of customer service experience. Proficient in computer and Windows PC applications, with the ability to navigate new systems. Basic knowledge of Microsoft Word and Excel. Bilingual fluency in English and Spanish. Availability to commit to 3 to 4 weeks of training with full attendance. Willingness to work any 8-hour shift during our business hours, including weekends. Preferred Qualifications: Experience in a call center environment. Familiarity with a virtual learning setup. Experience with digital platforms. Background in health care or insurance, including knowledge of medical terminology. Telecommuting Expectations: Applicants must reside in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, or OK. Must have a secure and dedicated workspace. High-speed internet connection required, connected directly via a hard wire. Must be able to appear on camera as required during training and meetings. Soft Skills: Able to operate effectively in a fast-paced environment. Navigate a high volume of customer calls daily. Physical and Work Environment: Engagement in active speaking and listening through headset while working on computer-based tasks. Camera presence is required during training and team engagements. Please note, all employees working remotely must adhere to UnitedHealth Group's Telecommuter Policy. The hourly pay for this position ranges from $16.00 to $27.69, depending on various factors such as experience and location. We also offer a comprehensive benefits package. At UnitedHealth Group, our mission is to help everyone lead healthier lives, irrespective of race, gender, or socioeconomic status. We are dedicated to reducing health disparities and improving outcomes for underserved populations. We are an equal opportunity employer and welcome applicants from diverse backgrounds. Candidates will be required to undergo a drug test prior to employment.
UnitedHealth Group , you’ll be part of a global organization committed to delivering care and improving health outcomes through technology. Here, you will find a culture grounded in diversity and inclusion, along with a team of talented peers. We’re devoted to making an impact in the communities we serve, promoting health equity on a global scale. The Bilingual Customer Service Representative role is a full-time position requiring a flexible schedule of 40 hours per week, Sunday to Saturday. Our business hours range from 5:00 am to 11:00 pm local time, with set break and lunch times. During peak seasons, you may be asked to work overtime, including weekends. We provide 3 to 4 weeks of comprehensive paid training delivered virtually, and require 100% attendance during this period. Training will take place from Monday to Friday, 8:00 am - 5:00 pm CST, with on-camera participation mandatory. Key Responsibilities: Manage 60 to 80 incoming calls daily regarding home delivery pharmacy and pharmacy benefits. Document information accurately in our systems while actively listening and asking pertinent questions. Occasionally follow up with customers through outbound calls. Your performance will be recognized and rewarded in an engaging environment that outlines clear success paths, along with opportunities for career advancement. Required Qualifications: High School Diploma or GED. Minimum of 1 year of customer service experience. Proficient in computer and Windows PC applications, with the ability to navigate new systems. Basic knowledge of Microsoft Word and Excel. Bilingual fluency in English and Spanish. Availability to commit to 3 to 4 weeks of training with full attendance. Willingness to work any 8-hour shift during our business hours, including weekends. Preferred Qualifications: Experience in a call center environment. Familiarity with a virtual learning setup. Experience with digital platforms. Background in health care or insurance, including knowledge of medical terminology. Telecommuting Expectations: Applicants must reside in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, or OK. Must have a secure and dedicated workspace. High-speed internet connection required, connected directly via a hard wire. Must be able to appear on camera as required during training and meetings. Soft Skills: Able to operate effectively in a fast-paced environment. Navigate a high volume of customer calls daily. Physical and Work Environment: Engagement in active speaking and listening through headset while working on computer-based tasks. Camera presence is required during training and team engagements. Please note, all employees working remotely must adhere to UnitedHealth Group's Telecommuter Policy. The hourly pay for this position ranges from $16.00 to $27.69, depending on various factors such as experience and location. We also offer a comprehensive benefits package. At UnitedHealth Group, our mission is to help everyone lead healthier lives, irrespective of race, gender, or socioeconomic status. We are dedicated to reducing health disparities and improving outcomes for underserved populations. We are an equal opportunity employer and welcome applicants from diverse backgrounds. Candidates will be required to undergo a drug test prior to employment.