Outset Medical, Inc.
Field Service Engineer II (Seattle, WA) Seattle, WA
Outset Medical, Inc., Seattle, Washington, us, 98127
Overview
Join us for an enriching journey with Outset, a trailblazing medical device company revolutionizing dialysis. Our mission is to pioneer technology that redefines the landscape of dialysis, streamlining complexity and cost to deliver better outcomes for patients now. Outset is innovating an industry and changing lives through a first-of-its-kind technology. The Tablo Hemodialysis System is FDA cleared for use across care settings—from hospital to clinic to home—harnessing modern technology for a holistic approach to dialysis care. We aim to give providers time back to focus on patient care and empower patients to take control of their lives. Position Overview The Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance. As a key representative of Outset in the field, the FSE II collaborates with clinical staff and patients to deliver responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also works with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides feedback to R&D to support continuous product improvement. The role may also contribute to training materials, SOPs, and other documentation to support team knowledge, and will document service activities per Outsets Quality Management System and manage company assets. This position requires travel within the United States, including overnight stays, up to 50% of the time. Essential Job Functions and Responsibilities
Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient homes. Perform scheduled preventative maintenance, including calibrations, hardware or software upgrades, and verification of system specifications. Serve as a technical subject matter expert (SME) on the Tablo product, supporting internal and external stakeholders. Deliver first- and second-level technical support to customers, including after-hours, holiday, and weekend coverage. Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system. Complete field service and expense reports according to functional standards. Support Marketing and Sales for seminars, trade shows, or demonstrations as required. Provide detailed feedback to R&D regarding performance, serviceability, and customer comments. Manage and maintain company assets required to perform all necessary job functions. All other duties as assigned. Required Qualifications
Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent. 5+ years of Field Service/Industry experience required. Knowledge of electronic, mechanical, and fluids components. Must have valid driver’s license, good driving record, and own transportation. Ability to charge travel expenses on a personal credit card to be reimbursed by the company. Other Skills / Abilities
Ability to travel overnight up to 50% of the time. Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts. Excellent communication skills with the ability to interact with customers, patients, and internal team members. Ability to respond in verbal or written form to inquiries or complaints from customers or co-workers. Self-starter with the ability to multi-task and reprioritize duties throughout the day. Computer and technology skills with regards to software applications (Excel, Word, Outlook, PowerPoint), ERP databases, and technology innovation. Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and external customers; builds trust and maintains effective customer relationships. Intellectual Horsepower
- Is bright, capable, and agile in handling concepts and complexity. Composure
- Stays calm under pressure and demonstrates maturity and resilience. Functional/Technical Skills
- Has the technical knowledge and skills to perform at a high level. Self-Knowledge
- Understands personal strengths and development areas and seeks feedback. This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Note: Candidates must be legally authorized to work in the United States. The Annual Salary range for this position is: $34-40 per hour plus bonus and stock. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role may require lifting up to 75 lbs and travel by airplane, train, taxi, car, and/or other means of transportation as needed. Company Culture At Outset, we believe every person matters. Our culture emphasizes moving farther, faster, together, and transforming lives through technology and collaboration. We are committed to curiosity, ingenuity, and conviction in the power of technology to improve dialysis care. We maintain a culture where employees are valued and empowered to grow, collaborate with great people, and build skills in a fulfilling career. We have been made aware of fraudulent activities involving fake job opportunities. Outset Medical will never request payment or gift cards during hiring, nor will we ask you to purchase equipment. Always apply through our official careers page and contact peopleops@outsetmedical.com if you suspect a scam. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Outset Medical is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status under federal, state, or local laws. This policy applies to all employment practices within our organization.
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Join us for an enriching journey with Outset, a trailblazing medical device company revolutionizing dialysis. Our mission is to pioneer technology that redefines the landscape of dialysis, streamlining complexity and cost to deliver better outcomes for patients now. Outset is innovating an industry and changing lives through a first-of-its-kind technology. The Tablo Hemodialysis System is FDA cleared for use across care settings—from hospital to clinic to home—harnessing modern technology for a holistic approach to dialysis care. We aim to give providers time back to focus on patient care and empower patients to take control of their lives. Position Overview The Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance. As a key representative of Outset in the field, the FSE II collaborates with clinical staff and patients to deliver responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also works with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides feedback to R&D to support continuous product improvement. The role may also contribute to training materials, SOPs, and other documentation to support team knowledge, and will document service activities per Outsets Quality Management System and manage company assets. This position requires travel within the United States, including overnight stays, up to 50% of the time. Essential Job Functions and Responsibilities
Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient homes. Perform scheduled preventative maintenance, including calibrations, hardware or software upgrades, and verification of system specifications. Serve as a technical subject matter expert (SME) on the Tablo product, supporting internal and external stakeholders. Deliver first- and second-level technical support to customers, including after-hours, holiday, and weekend coverage. Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system. Complete field service and expense reports according to functional standards. Support Marketing and Sales for seminars, trade shows, or demonstrations as required. Provide detailed feedback to R&D regarding performance, serviceability, and customer comments. Manage and maintain company assets required to perform all necessary job functions. All other duties as assigned. Required Qualifications
Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent. 5+ years of Field Service/Industry experience required. Knowledge of electronic, mechanical, and fluids components. Must have valid driver’s license, good driving record, and own transportation. Ability to charge travel expenses on a personal credit card to be reimbursed by the company. Other Skills / Abilities
Ability to travel overnight up to 50% of the time. Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts. Excellent communication skills with the ability to interact with customers, patients, and internal team members. Ability to respond in verbal or written form to inquiries or complaints from customers or co-workers. Self-starter with the ability to multi-task and reprioritize duties throughout the day. Computer and technology skills with regards to software applications (Excel, Word, Outlook, PowerPoint), ERP databases, and technology innovation. Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and external customers; builds trust and maintains effective customer relationships. Intellectual Horsepower
- Is bright, capable, and agile in handling concepts and complexity. Composure
- Stays calm under pressure and demonstrates maturity and resilience. Functional/Technical Skills
- Has the technical knowledge and skills to perform at a high level. Self-Knowledge
- Understands personal strengths and development areas and seeks feedback. This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Note: Candidates must be legally authorized to work in the United States. The Annual Salary range for this position is: $34-40 per hour plus bonus and stock. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role may require lifting up to 75 lbs and travel by airplane, train, taxi, car, and/or other means of transportation as needed. Company Culture At Outset, we believe every person matters. Our culture emphasizes moving farther, faster, together, and transforming lives through technology and collaboration. We are committed to curiosity, ingenuity, and conviction in the power of technology to improve dialysis care. We maintain a culture where employees are valued and empowered to grow, collaborate with great people, and build skills in a fulfilling career. We have been made aware of fraudulent activities involving fake job opportunities. Outset Medical will never request payment or gift cards during hiring, nor will we ask you to purchase equipment. Always apply through our official careers page and contact peopleops@outsetmedical.com if you suspect a scam. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Outset Medical is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status under federal, state, or local laws. This policy applies to all employment practices within our organization.
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