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Overview
Ping is looking for a
Customer Reliability Engineer (CRE)
to join our team. In this role, you\'ll be a key part of our mission to deliver seamless, secure digital experiences for our customers. You\'ll act as a bridge between our customers, our support teams, and our core engineering teams, ensuring our global cloud platform runs smoothly and efficiently. Responsibilities
Solve Customer Problems: Investigate and resolve customer issues on our cloud platform, acting as a technical expert for our support team. Coordinate Critical Responses: Work with our Site Reliability Engineering (SRE) and Support teams to quickly respond to critical customer issues with the right level of urgency. Improve Processes: Define and enhance the workflows and processes used by the CRE and SRE teams to improve collaboration and communication with our customer support teams. Drive Automation: Identify opportunities to automate and improve the tools and capabilities we use to address customer issues. Strategize & Plan: Participate in planning discussions to identify and address areas for platform improvement. Lead the Function: Help lead and coordinate the CRE function within the region, ensuring we consistently meet customer expectations. Qualifications
Hands-on experience with
Cloud Platforms
(AWS, Azure, GCP, etc.). Experience with
containerization technologies , including Docker. Experience with
orchestration technologies , including Kubernetes. Experience with programming. Proven experience in defining and implementing
automation . Experience using
Git
in a team environment (pull requests, branching, etc.). Experience with scalable, distributed systems architecture. In-depth knowledge of networking, including routing, security, and performance. Experience with the Go programming language. A strong understanding of and access management (IAM). Experience with the instrumentation and management of automated deployments. Experience in resolving customer deployment issues. Salary Range
$121,000 to $135,000 USA In accordance with Colorado\'s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We\'re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that\'s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits
Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone\'s individuality is respected and everyone has an opportunity to contribute. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Ping is looking for a
Customer Reliability Engineer (CRE)
to join our team. In this role, you\'ll be a key part of our mission to deliver seamless, secure digital experiences for our customers. You\'ll act as a bridge between our customers, our support teams, and our core engineering teams, ensuring our global cloud platform runs smoothly and efficiently. Responsibilities
Solve Customer Problems: Investigate and resolve customer issues on our cloud platform, acting as a technical expert for our support team. Coordinate Critical Responses: Work with our Site Reliability Engineering (SRE) and Support teams to quickly respond to critical customer issues with the right level of urgency. Improve Processes: Define and enhance the workflows and processes used by the CRE and SRE teams to improve collaboration and communication with our customer support teams. Drive Automation: Identify opportunities to automate and improve the tools and capabilities we use to address customer issues. Strategize & Plan: Participate in planning discussions to identify and address areas for platform improvement. Lead the Function: Help lead and coordinate the CRE function within the region, ensuring we consistently meet customer expectations. Qualifications
Hands-on experience with
Cloud Platforms
(AWS, Azure, GCP, etc.). Experience with
containerization technologies , including Docker. Experience with
orchestration technologies , including Kubernetes. Experience with programming. Proven experience in defining and implementing
automation . Experience using
Git
in a team environment (pull requests, branching, etc.). Experience with scalable, distributed systems architecture. In-depth knowledge of networking, including routing, security, and performance. Experience with the Go programming language. A strong understanding of and access management (IAM). Experience with the instrumentation and management of automated deployments. Experience in resolving customer deployment issues. Salary Range
$121,000 to $135,000 USA In accordance with Colorado\'s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We\'re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that\'s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits
Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone\'s individuality is respected and everyone has an opportunity to contribute. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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