Flex group
Senior Director, Operational Risk Management & Third-Party Risk New New York, Ne
Flex group, New York, New York, us, 10261
Senior Director, Operational Risk Management & Third-Party Risk
New York, New York, United States Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. Flex is seeking a seasoned and strategic Senior Director of Operational Risk Management & Third-Party Risk to lead the development of our Operational Risk Management (ORM) framework and oversee our end-to-end Third-Party Risk Management (TPRM) program. This high-impact role is essential to strengthening our enterprise risk posture and ensuring our operational and external risk exposures are managed with transparency, rigor, and control. About the Role
This is a foundational leadership role for someone ready to build scalable programs, enhance enterprise resilience, and shape Flex’s long-term readiness. The role is hybrid, with on-site expectations of 3 days per week in our New York or SF Headquarters. What You Will Do
Design and implement Flex’s enterprise ORM framework and operating structure. Lead the ORM working group and drive programmatic cadences such as risk assessments, remediation planning, and quarterly reviews. Manage core operational risk activities, including process mapping, risk and control self-assessments, and incident and issue management. Deliver actionable reporting to senior leadership. Align ORM with regulatory frameworks and industry standards. Serve as the central coordination point for operational risk governance across business lines. Third-Party Risk Management (TPRM)
Own the full third-party risk lifecycle, from onboarding through termination, across a diverse vendor ecosystem. Maintain and evolve the vendor inventory, tiering methodology, and due diligence standards. Partner cross-functionally with Legal, Security, Finance, CMS, and business stakeholders to ensure vendor engagements meet enterprise risk and regulatory standards. Conduct and review third-party assessments and escalate risks when necessary. Manage residual risk ratings and design scalable ongoing monitoring practices. Report on vendor risks and mitigation strategies to senior leadership. Who You Are
7–10+ years of experience in risk management, with demonstrated expertise in both operational risk and third-party risk. Proven track record building and leading risk programs in regulated, high-growth, or technology-forward environments. Deep familiarity with relevant regulatory frameworks and industry best practices for ORM and TPRM. Experienced in working cross-functionally and driving accountability across Legal, Finance, Security, and business teams. Why Join Us
This is more than a program lead role, it’s an opportunity to shape the foundation of Flex’s enterprise risk architecture. You’ll gain high visibility across senior leadership and governance forums, ownership over two critical risk domains, and the chance to modernize third-party oversight. Flex is an equal opportunity workplace. We offer competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited paid time off, and other benefits.
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New York, New York, United States Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. Flex is seeking a seasoned and strategic Senior Director of Operational Risk Management & Third-Party Risk to lead the development of our Operational Risk Management (ORM) framework and oversee our end-to-end Third-Party Risk Management (TPRM) program. This high-impact role is essential to strengthening our enterprise risk posture and ensuring our operational and external risk exposures are managed with transparency, rigor, and control. About the Role
This is a foundational leadership role for someone ready to build scalable programs, enhance enterprise resilience, and shape Flex’s long-term readiness. The role is hybrid, with on-site expectations of 3 days per week in our New York or SF Headquarters. What You Will Do
Design and implement Flex’s enterprise ORM framework and operating structure. Lead the ORM working group and drive programmatic cadences such as risk assessments, remediation planning, and quarterly reviews. Manage core operational risk activities, including process mapping, risk and control self-assessments, and incident and issue management. Deliver actionable reporting to senior leadership. Align ORM with regulatory frameworks and industry standards. Serve as the central coordination point for operational risk governance across business lines. Third-Party Risk Management (TPRM)
Own the full third-party risk lifecycle, from onboarding through termination, across a diverse vendor ecosystem. Maintain and evolve the vendor inventory, tiering methodology, and due diligence standards. Partner cross-functionally with Legal, Security, Finance, CMS, and business stakeholders to ensure vendor engagements meet enterprise risk and regulatory standards. Conduct and review third-party assessments and escalate risks when necessary. Manage residual risk ratings and design scalable ongoing monitoring practices. Report on vendor risks and mitigation strategies to senior leadership. Who You Are
7–10+ years of experience in risk management, with demonstrated expertise in both operational risk and third-party risk. Proven track record building and leading risk programs in regulated, high-growth, or technology-forward environments. Deep familiarity with relevant regulatory frameworks and industry best practices for ORM and TPRM. Experienced in working cross-functionally and driving accountability across Legal, Finance, Security, and business teams. Why Join Us
This is more than a program lead role, it’s an opportunity to shape the foundation of Flex’s enterprise risk architecture. You’ll gain high visibility across senior leadership and governance forums, ownership over two critical risk domains, and the chance to modernize third-party oversight. Flex is an equal opportunity workplace. We offer competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited paid time off, and other benefits.
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