General Dynamics Corporation
Senior CMDB Process Analyst
General Dynamics Corporation, Silver Spring, Maryland, United States, 20900
Job Description
Location:
Any Location / Remote Job Type:
Full time Job Qualifications:
We are seeking a
Senior Configuration Management Database (CMDB) Process Analyst
to support the Centers for Medicare & Medicaid Services (CMS). The ideal candidate will have strong analytical skills and a natural desire to learn. Responsibilities: Serve as a key ServiceNow process owner for CMDB, implementing best practices for maintenance and updating the CMDB. Collaborate with cross-functional teams to improve CMDB management and ITSM processes. Partner with business process owners and management on strategic initiatives. Implement standard naming conventions and prevent duplicate CIs. Administer CMDB tools, ensuring proper functionality and integration with IT systems. Provide training and support to users on CMDB processes and tools. Work closely with IT, infrastructure, application, and security teams to ensure data consistency. Provide reports and metrics on CMDB status and data quality. Ensure accurate records of Configuration Items (CIs), servers, network gear, and applications. Identify process improvement and automation opportunities within CMDB management. Manage expectations and address concerns proactively. Create and maintain clear and comprehensive documentation for best practices, standards, and procedures for efficient CMDB usage. Stay current with industry trends and emerging technologies to propose enhancements and improvements to existing processes. Required Qualifications: 3+ years of experience in ITSM processes, primarily in CMDB management. Strong understanding of ITIL & ITSM fundamentals. Solid skills using ServiceNow CMDB and CMDB tools. Excellent written and verbal communication skills. Ability to juggle multiple tasks in parallel with an awareness of evolving prioritization. Self-motivated to keep learning about the ServiceNow platform, capabilities, and best practices. Experience working on project teams that leverage Agile/Scrum. Ability to acquire and maintain a Public Trust clearance. Preferred Qualifications: Bachelor's Degree (BS) in Computer Science, Software Engineering, or a related field. 1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping. ITIL Foundations Certification (v3 or higher) or a willingness to attain within the first year. Proven problem-resolution, decision-making, and analytical skills. Energetic, goal-oriented, proactive, innovative, hardworking, and patient. Proficiency with Microsoft Office suite and SharePoint. What We Offer: Full-flex work week. 401K with company match. Customizable health benefits packages. Collaborative teams of highly motivated critical thinkers and innovators. Internal mobility team dedicated to helping you own your career. Rewards program for high-performing employees. GDIT is an Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.
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Location:
Any Location / Remote Job Type:
Full time Job Qualifications:
We are seeking a
Senior Configuration Management Database (CMDB) Process Analyst
to support the Centers for Medicare & Medicaid Services (CMS). The ideal candidate will have strong analytical skills and a natural desire to learn. Responsibilities: Serve as a key ServiceNow process owner for CMDB, implementing best practices for maintenance and updating the CMDB. Collaborate with cross-functional teams to improve CMDB management and ITSM processes. Partner with business process owners and management on strategic initiatives. Implement standard naming conventions and prevent duplicate CIs. Administer CMDB tools, ensuring proper functionality and integration with IT systems. Provide training and support to users on CMDB processes and tools. Work closely with IT, infrastructure, application, and security teams to ensure data consistency. Provide reports and metrics on CMDB status and data quality. Ensure accurate records of Configuration Items (CIs), servers, network gear, and applications. Identify process improvement and automation opportunities within CMDB management. Manage expectations and address concerns proactively. Create and maintain clear and comprehensive documentation for best practices, standards, and procedures for efficient CMDB usage. Stay current with industry trends and emerging technologies to propose enhancements and improvements to existing processes. Required Qualifications: 3+ years of experience in ITSM processes, primarily in CMDB management. Strong understanding of ITIL & ITSM fundamentals. Solid skills using ServiceNow CMDB and CMDB tools. Excellent written and verbal communication skills. Ability to juggle multiple tasks in parallel with an awareness of evolving prioritization. Self-motivated to keep learning about the ServiceNow platform, capabilities, and best practices. Experience working on project teams that leverage Agile/Scrum. Ability to acquire and maintain a Public Trust clearance. Preferred Qualifications: Bachelor's Degree (BS) in Computer Science, Software Engineering, or a related field. 1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping. ITIL Foundations Certification (v3 or higher) or a willingness to attain within the first year. Proven problem-resolution, decision-making, and analytical skills. Energetic, goal-oriented, proactive, innovative, hardworking, and patient. Proficiency with Microsoft Office suite and SharePoint. What We Offer: Full-flex work week. 401K with company match. Customizable health benefits packages. Collaborative teams of highly motivated critical thinkers and innovators. Internal mobility team dedicated to helping you own your career. Rewards program for high-performing employees. GDIT is an Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.
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