Network Operations Center (NOC) Engineer

Job Description: We are seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents, and ensuring timely escalation. Key Responsibilities: Alert Monitoring & Incident Creation: Monitor multiple alert queues using tools

Create and manage incidents following defined escalation procedures

Notify relevant support teams based on alert type and severity

Network Monitoring: Monitor network switches and routers using monitoring tools

Handle auto-generated network incidents from systems and engage Major Incident Management team for escalation if required

Application & System Monitoring: Use monitoring tools for application-level alerts and system/server-level alerts

Confirm device connectivity via ping tests and include results in incident documentation

Required Qualifications: Minimum 2 years of experience in an NOC and IT monitoring role

Familiarity with ServiceNow or similar ITSM platforms

Basic understanding of network and application infrastructure

Basic troubleshooting skills (e.g., ping tests, connectivity checks)

Ability to follow structured procedures and escalate issues appropriately

Strong communication and documentation skills

Willingness to work in a 24x7 environment

Preferred Qualifications: Exposure to monitoring tools such as AppDynamics, Site Scope, MuleSoft, Riverbed, or Dynatrace

Experience working in environments with automated alerting and incident generation

Key Attributes: High availability and reliability

Strong team collaboration and communication

Proactive attitude with attention to detail