Oboz Footwear, LLC
Key Account Dealer Service Representative
Oboz Footwear, LLC, Billings Metropolitan Area, Montana, United States
Overview
Join our team at Oboz as our Key Account Dealer Service Representative based in our friendly Bozeman, Montana office. Company Overview: Obōz is a hiking footwear brand founded in 2007. Our home, Bozeman, Montana, is an outdoor adventurer’s paradise and motivates us to lace up daily to explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. Bozeman also inspired our name: Outside + Bozeman = Obōz. About the role
The role of Key Account Dealer Service Representative reports directly to our Dealer Service Manager and is based in Bozeman, Montana. This role supports high-value retail partners and sales teams. You’ll be the go-to contact for a portfolio of key accounts, providing exceptional service through order management, issue resolution, and strategic support. This role requires strong communication skills, an analytical mindset, and the ability to manage complex account needs—often working across teams to ensure everything runs smoothly from order to delivery. Day-to-day responsibilities include: Brand and Product Embody the brand – be True to the Trail Through brand, Shoe 101 and other training – understand our brand values, core product, what makes our footwear unique. Product Knowledge: Understand the product line architecture, end use, and fit well enough to make recommendations to Dealers and Consumers. Systems and Process Develop expertise in Dynamics 365, specifically in relation to bulk/forecast order management, fulfilment and EDI transactions. Proactively provide all seasonal information and collateral, especially around product launches, preseason cycles and special programs. Act as a point of contact for all compliance requirements - routing guides, chargebacks, value added services, RFID labelling, and other specifications. Proactively monitor open order reports and inventory levels, flagging potential risks and identifying solutions before they impact service. Process and manage orders and returns with accuracy and attention to detail, from entry through fulfillment. Maintain accurate records in the ERP system, ensuring data integrity across all reporting and transactions. Serve as the primary liaison for drop ship accounts, managing the entire order fulfillment process from setup to completion—troubleshooting issues and adapting to evolving requirements to ensure smooth delivery within required timelines. Review and analyze bulk/forecast orders regularly, proactively making adjustments to optimize inventory efficiency and communicating product availability to support timely order fulfillment. Leverage ERP, Excel and PowerBI reporting tools to generate reports for dealers, sales reps, and internal teams. Continuously look for ways to improve processes and implement new processes to maximize efficiency. Develop strong working relationships with a portfolio of accounts and Sales Representatives by understanding their unique needs and adapting to their preferred communication styles – ensuring seamless collaboration and effective support that strengthens partnerships. As the direct connection to our retailers, partner with the internal sales team by proactively sharing updates and information. Qualifications
Proficiency in Excel Experience with Dynamics 365 or other ERP system Excellent interpersonal, written and verbal communication skills Team and Customer Service attitude and mentality Detail orientation and tenacity Bachelor’s degree in business, B.A. in Business or related field Minimum 3 years’ experience in a Customer Service role How to apply
Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz is committed to a diverse, equitable and inclusive workplace. Please apply here.
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Join our team at Oboz as our Key Account Dealer Service Representative based in our friendly Bozeman, Montana office. Company Overview: Obōz is a hiking footwear brand founded in 2007. Our home, Bozeman, Montana, is an outdoor adventurer’s paradise and motivates us to lace up daily to explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. Bozeman also inspired our name: Outside + Bozeman = Obōz. About the role
The role of Key Account Dealer Service Representative reports directly to our Dealer Service Manager and is based in Bozeman, Montana. This role supports high-value retail partners and sales teams. You’ll be the go-to contact for a portfolio of key accounts, providing exceptional service through order management, issue resolution, and strategic support. This role requires strong communication skills, an analytical mindset, and the ability to manage complex account needs—often working across teams to ensure everything runs smoothly from order to delivery. Day-to-day responsibilities include: Brand and Product Embody the brand – be True to the Trail Through brand, Shoe 101 and other training – understand our brand values, core product, what makes our footwear unique. Product Knowledge: Understand the product line architecture, end use, and fit well enough to make recommendations to Dealers and Consumers. Systems and Process Develop expertise in Dynamics 365, specifically in relation to bulk/forecast order management, fulfilment and EDI transactions. Proactively provide all seasonal information and collateral, especially around product launches, preseason cycles and special programs. Act as a point of contact for all compliance requirements - routing guides, chargebacks, value added services, RFID labelling, and other specifications. Proactively monitor open order reports and inventory levels, flagging potential risks and identifying solutions before they impact service. Process and manage orders and returns with accuracy and attention to detail, from entry through fulfillment. Maintain accurate records in the ERP system, ensuring data integrity across all reporting and transactions. Serve as the primary liaison for drop ship accounts, managing the entire order fulfillment process from setup to completion—troubleshooting issues and adapting to evolving requirements to ensure smooth delivery within required timelines. Review and analyze bulk/forecast orders regularly, proactively making adjustments to optimize inventory efficiency and communicating product availability to support timely order fulfillment. Leverage ERP, Excel and PowerBI reporting tools to generate reports for dealers, sales reps, and internal teams. Continuously look for ways to improve processes and implement new processes to maximize efficiency. Develop strong working relationships with a portfolio of accounts and Sales Representatives by understanding their unique needs and adapting to their preferred communication styles – ensuring seamless collaboration and effective support that strengthens partnerships. As the direct connection to our retailers, partner with the internal sales team by proactively sharing updates and information. Qualifications
Proficiency in Excel Experience with Dynamics 365 or other ERP system Excellent interpersonal, written and verbal communication skills Team and Customer Service attitude and mentality Detail orientation and tenacity Bachelor’s degree in business, B.A. in Business or related field Minimum 3 years’ experience in a Customer Service role How to apply
Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz is committed to a diverse, equitable and inclusive workplace. Please apply here.
#J-18808-Ljbffr