Jobs via Dice
We are seeking an experienced Executive / VIP Desktop Support Technician to provide high-level technical and process support in a fast-paced, executive environment. This role focuses on delivering responsive, white-glove IT support to senior leaders, political appointees, and administrative staff. The position requires strong technical proficiency, executive presence, and the ability to communicate effectively.
Location: Onsite in Washington DC
Pay: $48 - $52 an hour / W2
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
Provide day-to-day desktop support for executives, including troubleshooting hardware, software, mobile devices (iPhones, iPads, laptops), and telecommunication issues. Perform imaging, deployment, and configuration of new machines in a Windows environment. Troubleshoot Windows 10, Office 365, VPN, Active Directory, and wireless connectivity issues. Support VIP needs such as conference room technology, VTC setups, and smart card/PIV card access. Deliver both in-person and remote support using platforms such as Bomgar and ServiceNow. Create, update, and manage tickets in ServiceNow, ensuring timely resolution and accurate documentation. Provide training to end-users on applications and system functionality when needed. Collaborate with internal teams to escalate and resolve complex IT issues. Participate in on-call rotation for after-hours, nights, and weekend support as required. Shift Information:
Candidates must be flexible to work rotating shifts and participate in the on-call rotation schedule. 7:00 AM - 4:00 PM 8:00 AM - 5:00 PM 9:00 AM - 6:00 PM 10:00 AM - 7:00 PM Experience Requirements:
Minimum 3 years of hands-on desktop support experience in a fast-paced environment. Strong troubleshooting skills with Microsoft Windows 10, Office 365, and Active Directory. Experience supporting VIP/executive-level staff with high customer service standards. Knowledge of imaging and deployment tools, machine setup, and software installation. Familiarity with smart cards/PIV cards and thin client environments. Experience with ServiceNow (Asset and Incident Modules preferred). Proficiency in remote support tools (e.g., Bomgar). Working knowledge of conference room setups, VTC systems, and wireless/mobile troubleshooting. Preferred: MacOS troubleshooting (MacBook Pro/iOS), outage awareness/management, and experience with ITIL processes. Education Requirements:
High School Diploma and 3 years of desktop support experience required. In lieu of a diploma, 4 additional years of related desktop support experience may be accepted. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr
Provide day-to-day desktop support for executives, including troubleshooting hardware, software, mobile devices (iPhones, iPads, laptops), and telecommunication issues. Perform imaging, deployment, and configuration of new machines in a Windows environment. Troubleshoot Windows 10, Office 365, VPN, Active Directory, and wireless connectivity issues. Support VIP needs such as conference room technology, VTC setups, and smart card/PIV card access. Deliver both in-person and remote support using platforms such as Bomgar and ServiceNow. Create, update, and manage tickets in ServiceNow, ensuring timely resolution and accurate documentation. Provide training to end-users on applications and system functionality when needed. Collaborate with internal teams to escalate and resolve complex IT issues. Participate in on-call rotation for after-hours, nights, and weekend support as required. Shift Information:
Candidates must be flexible to work rotating shifts and participate in the on-call rotation schedule. 7:00 AM - 4:00 PM 8:00 AM - 5:00 PM 9:00 AM - 6:00 PM 10:00 AM - 7:00 PM Experience Requirements:
Minimum 3 years of hands-on desktop support experience in a fast-paced environment. Strong troubleshooting skills with Microsoft Windows 10, Office 365, and Active Directory. Experience supporting VIP/executive-level staff with high customer service standards. Knowledge of imaging and deployment tools, machine setup, and software installation. Familiarity with smart cards/PIV cards and thin client environments. Experience with ServiceNow (Asset and Incident Modules preferred). Proficiency in remote support tools (e.g., Bomgar). Working knowledge of conference room setups, VTC systems, and wireless/mobile troubleshooting. Preferred: MacOS troubleshooting (MacBook Pro/iOS), outage awareness/management, and experience with ITIL processes. Education Requirements:
High School Diploma and 3 years of desktop support experience required. In lieu of a diploma, 4 additional years of related desktop support experience may be accepted. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr