Magellan Solutions USA (MSUSA)
Customer Service Representative ON SITE/ Not Remote
Magellan Solutions USA (MSUSA), Palm Coast, Florida, United States, 32164
Title: Customer Service Representative - Onsite / Not Remote
Summary:
This is a Customer Service Representative (CSR) position in a call center documenting consumer complaint calls regarding national banks. Spanish language fluency is preferred and receives a higher hourly wage/.
You will be a full-time employee of Magellan Solutions USA, a growing business process outsourcing company.
Job Selling Points
(Why you should consider this opportunity):
-Small group.
-Individualized training.
-Benefits and Rewards program. Can save up points for gifts, airline tickets, hotel rooms, etc.
Job description
Due to contract requirements, this position is NOT remote. Employees must be on-site to perform duties. This position handles incoming calls from consumers who have questions or complaints about a national bank or federal savings association, providing timely, knowledgeable and correct responses using client provided scripts and guidelines. As a CSR your responsibilities include:
Remaining ready/available status to answer inbound calls using designated scripting. Processing/resolving consumer requests, inquiries and concerns in a timely manner. Collecting appropriate information from every caller and document the call, in Spanish and/or English according to client requirements. Adhering to client requirements on every phone call. Staying current with client system updates, policy and procedural changes provided by the client. Update procedures in Spanish and/or English as required. Consistently maintaining a minimum quality score of 95%, beginning 90 days after the CSR's start date. **THIS ROLE AS A FEDERAL GOVERNMENT CONTRACTOR, APPLICANTS MUST SUBMIT TO BACKGROUND CHECK INVESTIGATION, FINGER PRINTING AND CREDIT CHECK. INVESTIGATIONS TYPICALLY INCLUDE A CRIMINAL CHECK AND/OR SUITABILITY INVESTIGATION.
Requirements:
High School Diploma or GED is required. If bilingual, ability to a pass a test demonstrating Spanish language proficiency. You must be a U.S. Citizen Computer literacy (Word / Outlook) and the ability to navigate multiples screens and multiple monitors. Strong typing, spelling and grammar skills. Ability to adapt based on frequent feedback from management and client monitoring. Good interpersonal skills including the ability to handle difficult / angry customer calls. 1-3 years of customer service experience is required. At least one year of call center experience is preferred. Knowledge of the banking industry is a plus. Job Type: Full-time
Pay: $17.20 - 18.20 per hour
Benefits:
401(k) Dental insurance Health insurance Shift:
Day shift Work Location: Palm Coast, FL
Essential Duties and Responsibilities
Answers incoming calls and communicate with clients with respect, courtesy, empathetic, tactful, and professionalism. Preforms notice quality review activities when assigned. Researches and resolves customer issues. Performs data entry in the Customer Relationship Management System (CRM). Documents phone calls, emails, chats, and actions taken in the CRM Records individual completed daily work statistics.
Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. Maintains an above average attendance record. Follows established standard operating procedures Performs other tasks as assigned.
Qualifications/Requirements
High school diploma or GED Certificate is required. Prior customer service or call center experience preferred. Outstanding verbal communication skills (phone etiquette). Detail oriented, ability to multi-task, and highly organized. Strong data entry and computer skills. Proficient in typing, writing skills, grammar, and spelling
10:00 am - 6:30 pm
Summary:
This is a Customer Service Representative (CSR) position in a call center documenting consumer complaint calls regarding national banks. Spanish language fluency is preferred and receives a higher hourly wage/.
You will be a full-time employee of Magellan Solutions USA, a growing business process outsourcing company.
Job Selling Points
(Why you should consider this opportunity):
-Small group.
-Individualized training.
-Benefits and Rewards program. Can save up points for gifts, airline tickets, hotel rooms, etc.
Job description
Due to contract requirements, this position is NOT remote. Employees must be on-site to perform duties. This position handles incoming calls from consumers who have questions or complaints about a national bank or federal savings association, providing timely, knowledgeable and correct responses using client provided scripts and guidelines. As a CSR your responsibilities include:
Remaining ready/available status to answer inbound calls using designated scripting. Processing/resolving consumer requests, inquiries and concerns in a timely manner. Collecting appropriate information from every caller and document the call, in Spanish and/or English according to client requirements. Adhering to client requirements on every phone call. Staying current with client system updates, policy and procedural changes provided by the client. Update procedures in Spanish and/or English as required. Consistently maintaining a minimum quality score of 95%, beginning 90 days after the CSR's start date. **THIS ROLE AS A FEDERAL GOVERNMENT CONTRACTOR, APPLICANTS MUST SUBMIT TO BACKGROUND CHECK INVESTIGATION, FINGER PRINTING AND CREDIT CHECK. INVESTIGATIONS TYPICALLY INCLUDE A CRIMINAL CHECK AND/OR SUITABILITY INVESTIGATION.
Requirements:
High School Diploma or GED is required. If bilingual, ability to a pass a test demonstrating Spanish language proficiency. You must be a U.S. Citizen Computer literacy (Word / Outlook) and the ability to navigate multiples screens and multiple monitors. Strong typing, spelling and grammar skills. Ability to adapt based on frequent feedback from management and client monitoring. Good interpersonal skills including the ability to handle difficult / angry customer calls. 1-3 years of customer service experience is required. At least one year of call center experience is preferred. Knowledge of the banking industry is a plus. Job Type: Full-time
Pay: $17.20 - 18.20 per hour
Benefits:
401(k) Dental insurance Health insurance Shift:
Day shift Work Location: Palm Coast, FL
Essential Duties and Responsibilities
Answers incoming calls and communicate with clients with respect, courtesy, empathetic, tactful, and professionalism. Preforms notice quality review activities when assigned. Researches and resolves customer issues. Performs data entry in the Customer Relationship Management System (CRM). Documents phone calls, emails, chats, and actions taken in the CRM Records individual completed daily work statistics.
Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. Maintains an above average attendance record. Follows established standard operating procedures Performs other tasks as assigned.
Qualifications/Requirements
High school diploma or GED Certificate is required. Prior customer service or call center experience preferred. Outstanding verbal communication skills (phone etiquette). Detail oriented, ability to multi-task, and highly organized. Strong data entry and computer skills. Proficient in typing, writing skills, grammar, and spelling
10:00 am - 6:30 pm