Confidential
VP of Customer Success
About the Company
Join an innovative social media travel app redefining leisure, travel, and tourism.
Industry
Leisure, Travel & Tourism
Type
Privately Held, VC-backed
Founded
2018
Employees
201-500
Funding
$26-$50 million
Specialties
travel
app
mobile
red social
social network
social commerce
tourism
hotels
restaurants
tour agencies
About the Role
We are seeking a dynamic VP of Customer Success to spearhead our customer success initiatives. In this pivotal role, you will enhance the satisfaction and success of our property managers and operated property owners. You will define the strategic vision for customer success, implement scalable processes, and lead a dedicated team focused on delivering outstanding support to our SaaS B2B clients and operated property owners. Your leadership will be key in ensuring client satisfaction, operational excellence, and seamless collaboration across departments for a world-class customer experience.
Key Responsibilities:
Drive long-term customer satisfaction and success.
Develop and execute strategic customer success plans.
Manage a team that supports B2B SaaS clients and property owners.
Enhance client satisfaction and operational efficiency.
Qualifications:
We are looking for candidates with a minimum of 10 years in customer success or account management, including at least 5 years in a senior leadership role. A strong background in SaaS B2B customer success, particularly within hospitality or property management, is crucial. Successful candidates will possess:
A proven track record in defining and executing strategic plans.
Strong financial and operational acumen.
Excellent communication and relationship-building skills.
Experience managing enterprise-level clients and high-net-worth property owners.
As a leader, you should excel in problem-solving, decision-making, and thrive in a fast-paced, high-growth environment. Limited travel (less than 10%) is expected for this role.
Hiring Manager Title
Chief Operating Officer (COO)
Functions
General Management
Operations
Strategy