Motorola Solutions
Field Service Technician - North Oregon/South Washington
Motorola Solutions, Washington, District of Columbia, us, 20022
Company Overview
Motorola Solutions is a global leader providing critical communications, video security and command center technologies that support public safety agencies and enterprises. We aim to help keep people safer everywhere and connect a career that matters.
Department Overview
Motorola Solutions is a global leader in professional mobile communication systems. The Field Service Technician (FSO) plays a crucial role in the Field Service Organization, responsible for the implementation and maintenance of mission-critical digital mobile communication systems for government and public safety clients. Key responsibilities include deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates with customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to achieve its mission. The department operates on a 24/7/365 on-call basis to provide uninterrupted support for the mission-critical systems used by public safety customers.
The job tasks encompass a wide range of technical responsibilities, including deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates closely with public safety customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to successfully complete assigned tasks. Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our public safety customers.
Maintain, optimize, test, document and manage highly technical Motorola communications systems.
Focus on maintaining optimal performance levels across an integrated system while addressing and mitigating system-level alarms and malfunctions.
Manage system availability through routine system maintenance, performance monitoring and system-wide preventative maintenance.
Perform preventative maintenance routines with focus on trend analysis and documentation of results.
Optimize and support complex communication systems and software applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure and performance optimization of RF and broadband systems.
Deliver knowledge of RF systems, such as transmitters, receivers, and antenna networks.
Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques.
Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
Provide weekly reports of activities and accomplishments.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Continuous training in the latest technologies and troubleshooting techniques.
Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
Preferred Skills:
Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
Knowledge of wired/wireless communications systems, including LAN and WAN.
Strong understanding and awareness of cybersecurity principles and practices.
Proficient in MS Word, Excel, Outlook, and Access, with strong computer literacy.
Excellent self-management and interpersonal skills to collaborate with customers, subcontractor partners, and teams within Motorola Solutions.
Self-motivated and capable of performing duties independently without direct supervision.
Skilled in quickly resolving customer problems even in stressful situations.
Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks.
Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
Ability to develop and deliver technical training.
Provides guidance on integrating new tools and solutions into team operations.
Proven experience utilizing equipment for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs).
Skilled in configuring and testing Motorola two-way radio and subscriber products.
Experience working with logging/ recording systems, RF interfaces, wired/wireless systems, 911 applications, and networking equipment.
Candidate Requirements:
The Field Service Technician must live within commutable distance to Washington County, Southern Washington, or Northern Oregon; majority of Public Safety customers are in this territory.
Willingness to travel 50% of the time and live within 50 miles of the coverage area.
Ability to obtain background clearance as required by government customer(s).
Current, valid driver’s license with no traffic violations.
Ability to be on-call 24/7/365.
FCC license and ETA certifications are a plus.
CET certifications through CompTIA Network+ and/or Security+ are highly desirable.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available.
This position is subject to working in CJIS Security Policy environments and requires a fingerprint background check.
Target Base Salary Range: $75,000 - $85,000 USD
Pay transparency and equity: Pay within this range varies based on knowledge, skills, and experience. Actual offer based on candidate.
Required Skills:
3+ years of experience in LMR, RF Systems, Radio Communications, RF, Motorola equipment, IT Systems, Telecommunications, Public Safety, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
Must be able to obtain background clearance as required by government customers.
#LI-JM3 #LI-REMOTE
Travel 25-50% | Relocation None | Experience Type: Experienced | Referral Plan Yes
U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
#J-18808-Ljbffr
Motorola Solutions is a global leader providing critical communications, video security and command center technologies that support public safety agencies and enterprises. We aim to help keep people safer everywhere and connect a career that matters.
Department Overview
Motorola Solutions is a global leader in professional mobile communication systems. The Field Service Technician (FSO) plays a crucial role in the Field Service Organization, responsible for the implementation and maintenance of mission-critical digital mobile communication systems for government and public safety clients. Key responsibilities include deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates with customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to achieve its mission. The department operates on a 24/7/365 on-call basis to provide uninterrupted support for the mission-critical systems used by public safety customers.
The job tasks encompass a wide range of technical responsibilities, including deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates closely with public safety customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to successfully complete assigned tasks. Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our public safety customers.
Maintain, optimize, test, document and manage highly technical Motorola communications systems.
Focus on maintaining optimal performance levels across an integrated system while addressing and mitigating system-level alarms and malfunctions.
Manage system availability through routine system maintenance, performance monitoring and system-wide preventative maintenance.
Perform preventative maintenance routines with focus on trend analysis and documentation of results.
Optimize and support complex communication systems and software applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure and performance optimization of RF and broadband systems.
Deliver knowledge of RF systems, such as transmitters, receivers, and antenna networks.
Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques.
Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
Provide weekly reports of activities and accomplishments.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Continuous training in the latest technologies and troubleshooting techniques.
Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
Preferred Skills:
Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
Knowledge of wired/wireless communications systems, including LAN and WAN.
Strong understanding and awareness of cybersecurity principles and practices.
Proficient in MS Word, Excel, Outlook, and Access, with strong computer literacy.
Excellent self-management and interpersonal skills to collaborate with customers, subcontractor partners, and teams within Motorola Solutions.
Self-motivated and capable of performing duties independently without direct supervision.
Skilled in quickly resolving customer problems even in stressful situations.
Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks.
Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
Ability to develop and deliver technical training.
Provides guidance on integrating new tools and solutions into team operations.
Proven experience utilizing equipment for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs).
Skilled in configuring and testing Motorola two-way radio and subscriber products.
Experience working with logging/ recording systems, RF interfaces, wired/wireless systems, 911 applications, and networking equipment.
Candidate Requirements:
The Field Service Technician must live within commutable distance to Washington County, Southern Washington, or Northern Oregon; majority of Public Safety customers are in this territory.
Willingness to travel 50% of the time and live within 50 miles of the coverage area.
Ability to obtain background clearance as required by government customer(s).
Current, valid driver’s license with no traffic violations.
Ability to be on-call 24/7/365.
FCC license and ETA certifications are a plus.
CET certifications through CompTIA Network+ and/or Security+ are highly desirable.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available.
This position is subject to working in CJIS Security Policy environments and requires a fingerprint background check.
Target Base Salary Range: $75,000 - $85,000 USD
Pay transparency and equity: Pay within this range varies based on knowledge, skills, and experience. Actual offer based on candidate.
Required Skills:
3+ years of experience in LMR, RF Systems, Radio Communications, RF, Motorola equipment, IT Systems, Telecommunications, Public Safety, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
Must be able to obtain background clearance as required by government customers.
#LI-JM3 #LI-REMOTE
Travel 25-50% | Relocation None | Experience Type: Experienced | Referral Plan Yes
U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
#J-18808-Ljbffr