Transdev
Overview
Service Delivery Manager The Service Delivery Manager plays a critical role in overseeing daily transit operations and ensuring high-quality service delivery. This position is based in Las Vegas, Nevada and supports the Fixed Route. The Service Delivery Manager is responsible for frontline operational performance, on-time service delivery, employee supervision, and ensuring compliance with safety and service standards. This role also supports technology implementation, monitors service metrics, and works closely with leadership to drive operational excellence. Responsibilities
Provides 24/7 management presence to frontline operations staff as a key member of the extended local leadership team. Monitors and evaluates daily operations activities and employee performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations-related functions. Ensures performance indicators meet or exceed client and corporate expectations; minimizes liquidated damages and corrects failures. Supports the implementation and ongoing use of business-critical operations technologies (VDS, Zonar, AVL, etc.), serving as a subject matter expert and advising on best application in the operating environment. Manages location performance, shares best practices, trains on technology solutions, and facilitates implementation to improve service quality and financial performance. Coordinates dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions. Develops procedure manuals for Window, Yard Road Supervisors, and Drivers; holds routine meetings to address service issues and inform staff of changes and requirements. Completes necessary daily and/or weekly reports for company and client to ensure service quality. Tracks and maintains employee attendance, Zonar and VDS systems. Recommends and disciplines operations personnel; informs Division Manager of potential risks in the operation. Ensures staff are well trained and successful; promotes company vision, values, and culture throughout operations. Maintains positive employee and labor relations with frontline staff, providing coaching, recognition, and opportunities for advancement. Performs other duties as assigned and may assist other areas based on location needs. Qualifications
A high school diploma or equivalent. Skilled in customer service delivery, problem-solving, and decision-making. Excellent communication and negotiation skills; ability to influence without authority. Working knowledge of ADA law and ADA service requirements. Dependable with time management, ability to meet deadlines, and multi-task. Flexible schedule which may include weekends and holidays as required. Working knowledge of the Trapeze scheduling software. Minimum of three years of supervisory experience. Exceptional customer service skills and professional customer-focused telephone manners. Physical Requirements
Work outside in varying temperature, weather, and humidity conditions. Sit for extended periods (up to 6–8 hours per day); frequently walk long distances over varied terrain. Push/pull objects up to 50 pounds; lift up to 50 lbs; occasional bending, kneeling, or crouching. Operate in areas with high traffic; tolerate dust, vehicle fumes, and noise. Work Schedule and Environment
Must be able to work shifts or a flexible schedule as needed. The employee may spend long periods sitting, typing, or looking at a computer screen. Work environment will be a mix of indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EEO and Employment Conditions
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without sponsorship now or in the future and must pass a pre-employment drug screen. About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems and maintain fleets. Transdev U.S. employs thousands across hundreds of locations and operates globally in mobility solutions. Learn more at www.TransdevNA.com.
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Service Delivery Manager The Service Delivery Manager plays a critical role in overseeing daily transit operations and ensuring high-quality service delivery. This position is based in Las Vegas, Nevada and supports the Fixed Route. The Service Delivery Manager is responsible for frontline operational performance, on-time service delivery, employee supervision, and ensuring compliance with safety and service standards. This role also supports technology implementation, monitors service metrics, and works closely with leadership to drive operational excellence. Responsibilities
Provides 24/7 management presence to frontline operations staff as a key member of the extended local leadership team. Monitors and evaluates daily operations activities and employee performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations-related functions. Ensures performance indicators meet or exceed client and corporate expectations; minimizes liquidated damages and corrects failures. Supports the implementation and ongoing use of business-critical operations technologies (VDS, Zonar, AVL, etc.), serving as a subject matter expert and advising on best application in the operating environment. Manages location performance, shares best practices, trains on technology solutions, and facilitates implementation to improve service quality and financial performance. Coordinates dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions. Develops procedure manuals for Window, Yard Road Supervisors, and Drivers; holds routine meetings to address service issues and inform staff of changes and requirements. Completes necessary daily and/or weekly reports for company and client to ensure service quality. Tracks and maintains employee attendance, Zonar and VDS systems. Recommends and disciplines operations personnel; informs Division Manager of potential risks in the operation. Ensures staff are well trained and successful; promotes company vision, values, and culture throughout operations. Maintains positive employee and labor relations with frontline staff, providing coaching, recognition, and opportunities for advancement. Performs other duties as assigned and may assist other areas based on location needs. Qualifications
A high school diploma or equivalent. Skilled in customer service delivery, problem-solving, and decision-making. Excellent communication and negotiation skills; ability to influence without authority. Working knowledge of ADA law and ADA service requirements. Dependable with time management, ability to meet deadlines, and multi-task. Flexible schedule which may include weekends and holidays as required. Working knowledge of the Trapeze scheduling software. Minimum of three years of supervisory experience. Exceptional customer service skills and professional customer-focused telephone manners. Physical Requirements
Work outside in varying temperature, weather, and humidity conditions. Sit for extended periods (up to 6–8 hours per day); frequently walk long distances over varied terrain. Push/pull objects up to 50 pounds; lift up to 50 lbs; occasional bending, kneeling, or crouching. Operate in areas with high traffic; tolerate dust, vehicle fumes, and noise. Work Schedule and Environment
Must be able to work shifts or a flexible schedule as needed. The employee may spend long periods sitting, typing, or looking at a computer screen. Work environment will be a mix of indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EEO and Employment Conditions
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without sponsorship now or in the future and must pass a pre-employment drug screen. About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems and maintain fleets. Transdev U.S. employs thousands across hundreds of locations and operates globally in mobility solutions. Learn more at www.TransdevNA.com.
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