Datasite
**Job Description:****About the Role**We are seeking an experienced Program Manager to drive alignment between technical execution and broader business strategy. The ideal candidate will play a pivotal role in ensuring cross-functional teams are synchronized. Management of streams will be primarily using Jira Align, facilitating real-time visibility, top-down planning, and strategic execution.
As a Program Manager, you will be responsible for orchestrating large-scale initiatives, breaking down silos across teams, and ensuring that our investments are aligned with business outcomes. Your expertise in Agile methodologies and enterprise-level planning will be crucial in enhancing our program execution efficiency.**Key Responsibilities Program Management & Collaboration*** Lead and manage the overall program for cross-functional Agile software development teams, ensuring timely delivery and alignment with business goals.* Develop program roadmaps in collaboration with Product, UX, and Engineering, setting clear goals, tracking progress, managing dependencies, and mitigating risks.* Ensure efficient program execution through Agile frameworks and practices, improving team collaboration and delivery timelines.* Act as the primary point of contact for stakeholders across the organization, providing updates, addressing concerns, and ensuring all teams are aligned with program objectives.* Proactively identify and address program risks and issues, escalating as necessary to senior leadership.* Develop risk mitigation plans, handle escalations, and facilitate resolution of conflicts across teams or stakeholders.* Oversee program capacity planning, ensuring team bandwidth and resources are effectively allocated to meet business needs.* Manage budget tracking and financial oversight for program initiatives, ensuring alignment with cost objectives and maximizing ROI.* Provide executive-level reporting on program status, including budget, capacity, risks, and performance insights.**Product Operations & Enablement*** Oversee program operational processes, ensuring they are scalable and optimized for efficiency.* Collaborate on backlog best practices, feature prioritization, and resource allocation to ensure smooth execution.* Optimize operational workflows and tools for maximum team effectiveness, identifying bottlenecks and implementing improvements.* Deliver subject matter expertise, at an Admin level, and training on the product toolset, including Jira Align.* Collaborate with release management and other workstreams as needed.* Maintain program-level documentation.**Data-Driven Program Management*** Use data analytics to identify trends, measure program performance, and drive continuous improvement.* Develop and maintain data dashboards to provide real-time insights on program health to leadership.* Create reports that evaluate program outcomes, OKRs, and recommend areas for improvement.* Track financial metrics and capacity utilization to ensure resource efficiency and budget adherence.**Team & Leadership Development*** Lead by example, using emotional intelligence to motivate, mentor, and guide team members and delivery managers.* Manage cross-functional relationships, ensuring clear communication and alignment on priorities.* Address team dynamics, resolve conflicts, and maintain high morale through challenging phases of program delivery.* Influence, motivate, and guide cross-functional teams without direct authority.* Potentially manage and direct teams and individuals.**Required Qualifications & Experience*** 5+ years of experience in program management, project management, or Agile coaching within a product or engineering environment.* Strong familiarity with Jira Align (or equivalent Agile portfolio management tools) and enterprise Agile frameworks (e.g., SAFe, LeSS, Disciplined Agile).* Experience working with cross-functional teams, including engineering, product management, and executive leadership.* Strong analytical skills with the ability to interpret program performance metrics and drive data-informed decisions.* Excellent leadership, communication, and interpersonal skills with a focus on emotional intelligence and team development.* Agile certification (e.g., SAFe Program Consultant, PMI-ACP, Certified Scrum Professional) is a plus.* Expertise in Agile frameworks (Scrum, Lean, Kanban) and tools like Jira, Confluence, or similar.* Proven experience managing large, complex, cross-functional programs.* Experience in budget management, financial forecasting, and capacity planning.* Proactive selfless leadership approach with a flexible schedule to best support the business.**Work Location & Flexibility**This position is based in our **Heredia, Costa Rica** office and follows a hybrid work model. Employees are expected to work **on-site a minimum of one day per week**. Please note that **specific business units or role requirements may require additional in-office days** based on team collaboration needs or operational priorities.As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action. #J-18808-Ljbffr
As a Program Manager, you will be responsible for orchestrating large-scale initiatives, breaking down silos across teams, and ensuring that our investments are aligned with business outcomes. Your expertise in Agile methodologies and enterprise-level planning will be crucial in enhancing our program execution efficiency.**Key Responsibilities Program Management & Collaboration*** Lead and manage the overall program for cross-functional Agile software development teams, ensuring timely delivery and alignment with business goals.* Develop program roadmaps in collaboration with Product, UX, and Engineering, setting clear goals, tracking progress, managing dependencies, and mitigating risks.* Ensure efficient program execution through Agile frameworks and practices, improving team collaboration and delivery timelines.* Act as the primary point of contact for stakeholders across the organization, providing updates, addressing concerns, and ensuring all teams are aligned with program objectives.* Proactively identify and address program risks and issues, escalating as necessary to senior leadership.* Develop risk mitigation plans, handle escalations, and facilitate resolution of conflicts across teams or stakeholders.* Oversee program capacity planning, ensuring team bandwidth and resources are effectively allocated to meet business needs.* Manage budget tracking and financial oversight for program initiatives, ensuring alignment with cost objectives and maximizing ROI.* Provide executive-level reporting on program status, including budget, capacity, risks, and performance insights.**Product Operations & Enablement*** Oversee program operational processes, ensuring they are scalable and optimized for efficiency.* Collaborate on backlog best practices, feature prioritization, and resource allocation to ensure smooth execution.* Optimize operational workflows and tools for maximum team effectiveness, identifying bottlenecks and implementing improvements.* Deliver subject matter expertise, at an Admin level, and training on the product toolset, including Jira Align.* Collaborate with release management and other workstreams as needed.* Maintain program-level documentation.**Data-Driven Program Management*** Use data analytics to identify trends, measure program performance, and drive continuous improvement.* Develop and maintain data dashboards to provide real-time insights on program health to leadership.* Create reports that evaluate program outcomes, OKRs, and recommend areas for improvement.* Track financial metrics and capacity utilization to ensure resource efficiency and budget adherence.**Team & Leadership Development*** Lead by example, using emotional intelligence to motivate, mentor, and guide team members and delivery managers.* Manage cross-functional relationships, ensuring clear communication and alignment on priorities.* Address team dynamics, resolve conflicts, and maintain high morale through challenging phases of program delivery.* Influence, motivate, and guide cross-functional teams without direct authority.* Potentially manage and direct teams and individuals.**Required Qualifications & Experience*** 5+ years of experience in program management, project management, or Agile coaching within a product or engineering environment.* Strong familiarity with Jira Align (or equivalent Agile portfolio management tools) and enterprise Agile frameworks (e.g., SAFe, LeSS, Disciplined Agile).* Experience working with cross-functional teams, including engineering, product management, and executive leadership.* Strong analytical skills with the ability to interpret program performance metrics and drive data-informed decisions.* Excellent leadership, communication, and interpersonal skills with a focus on emotional intelligence and team development.* Agile certification (e.g., SAFe Program Consultant, PMI-ACP, Certified Scrum Professional) is a plus.* Expertise in Agile frameworks (Scrum, Lean, Kanban) and tools like Jira, Confluence, or similar.* Proven experience managing large, complex, cross-functional programs.* Experience in budget management, financial forecasting, and capacity planning.* Proactive selfless leadership approach with a flexible schedule to best support the business.**Work Location & Flexibility**This position is based in our **Heredia, Costa Rica** office and follows a hybrid work model. Employees are expected to work **on-site a minimum of one day per week**. Please note that **specific business units or role requirements may require additional in-office days** based on team collaboration needs or operational priorities.As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action. #J-18808-Ljbffr