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Amazon

Data Center Facility Operations Manager

Amazon, Baltimore, Maryland, United States

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Job ID: 3090814 | Amazon Data Services, Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver high safety and security standards while providing capacity at the lowest possible cost for our customers, and you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key responsibilities

Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.

Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.

Drive safety and security culture and compliance within the team.

Hire, coach, and promote team members. Responsible for team\'s career development and performance management.

Promote healthy team culture and peak morale.

Effectively and efficiently manage the operations budget and expenditures.

Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.

Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.

Utilize root cause analysis and troubleshooting/problem solving skills.

Respond to out-of-hours emergency calls.

Role may support more than one location/site.

May assist in the build out of new facilities and assist in projects to increase current facility efficiency.

Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day-to-day tasks.

Physical requirements Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

Participate in group lifts for 40+ pounds

Maintain balance and perform construction tasks while on a ladder

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position

Work in an environment requiring provided ear protection

A day in the life We are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

About the team Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional.

Basic Qualifications

Experience in people management and team development

Experience in engineering work, managing large-scale services

Preferred Qualifications

Bachelor\'s degree in Electrical Engineering, Mechanical Engineering, or a related field

Experience in a management position with 5 or more direct reports

Experience working in data centers with an emphasis on building and equipment operation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,400/year in our lowest geographic market up to $227,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled. Applicants should apply via our internal or external career site.

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