Northern Bank
Overview
The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and services.
Responsibilities
Responds to inquiries and requests from external, internal, and potential customers
Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers
Research and resolve issues related to the Bank’s products and services
Troubleshoot customers’ ability to perform online and mobile banking functions
Provide assistance with password resets
Stay current with information systems and training
Processes account maintenance requests and other data entry functions
Performs other deposit related functions as may be required
Promotes and sells new products to existing and/or potential customers through a relationship-based approach
Assists customers opening on-line accounts while detecting and preventing fraud
Job Qualifications
1-2 years’ experience in Banking Customer Service, Deposit Operations, Contact Center and/or Retail Banking
Comprehensive knowledge of the Banks deposit and services. Knowledge of loan products and credit card products
Comprehensive knowledge of the Bank’s electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, people pay, debit cards, and wire transfers
Practical knowledge of Cash Management services, including but not limited to, ACH origination, DESA, Lockbox, Remote Deposit Capture, and merchant services
Working knowledge of Bank policies and procedures including those governed by Federal or State Regulations
Experience/Knowledge of the following is preferred: MS Office applications, e-Manager, eVision, Customer Service Tool, Mobile Banking Admin Tool, Harland Clarke Checking Ordering, Vision Content, Sendpoint Dashboard, FIS IBS Insight, Business Service Tool, RSA, CMSe for Debit and ATM Cards, Data Navigator, Lockbox Central, Xpress Deposit, FXD, and Salesforce CRM
About Northern Bank & Trust Company Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit NBTC.com or follow Northern Bank on Facebook, Twitter, Instagram and LinkedIn.
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Responsibilities
Responds to inquiries and requests from external, internal, and potential customers
Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers
Research and resolve issues related to the Bank’s products and services
Troubleshoot customers’ ability to perform online and mobile banking functions
Provide assistance with password resets
Stay current with information systems and training
Processes account maintenance requests and other data entry functions
Performs other deposit related functions as may be required
Promotes and sells new products to existing and/or potential customers through a relationship-based approach
Assists customers opening on-line accounts while detecting and preventing fraud
Job Qualifications
1-2 years’ experience in Banking Customer Service, Deposit Operations, Contact Center and/or Retail Banking
Comprehensive knowledge of the Banks deposit and services. Knowledge of loan products and credit card products
Comprehensive knowledge of the Bank’s electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, people pay, debit cards, and wire transfers
Practical knowledge of Cash Management services, including but not limited to, ACH origination, DESA, Lockbox, Remote Deposit Capture, and merchant services
Working knowledge of Bank policies and procedures including those governed by Federal or State Regulations
Experience/Knowledge of the following is preferred: MS Office applications, e-Manager, eVision, Customer Service Tool, Mobile Banking Admin Tool, Harland Clarke Checking Ordering, Vision Content, Sendpoint Dashboard, FIS IBS Insight, Business Service Tool, RSA, CMSe for Debit and ATM Cards, Data Navigator, Lockbox Central, Xpress Deposit, FXD, and Salesforce CRM
About Northern Bank & Trust Company Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit NBTC.com or follow Northern Bank on Facebook, Twitter, Instagram and LinkedIn.
#J-18808-Ljbffr