Del Grande Dealer Group
Service Advisor at Del Grande Dealer Group
Del Grande Dealer Group, San Jose, California, United States, 95199
Overview
The Del Grande Dealer Group (DGDG) is searching for talented professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. We provide top-notch training to ensure your success.
Responsibilities
Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
Meet guests’ needs throughout the entire service process
Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Qualifications
Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
1+ year of previous Service Advisor experience
Valid driver's license and insurable driving record, DMV Check required
X-Time and CDK experience is a plus
Availability to work evenings and weekends
Salary:
$36,000-$150,000/annually
Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Benefits
Values-driven culture and team built on integrity, caring, performance and efficiency
Continuous career development and advancement opportunities
Comprehensive benefits package (Medical, Dental, Vision)
401k with company match
Employee Assistance Program with free telemedicine and mental health resources
Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
More about DGDG The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years, and Top Workplace USA in 2020. Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, best-in-class dealership experience.
DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.
“Be happy” is more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. We’d be happy if you joined us!
DGDG takes your privacy seriously. You can learn more about our privacy practices in the DGDG Privacy Policy.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Responsibilities
Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
Meet guests’ needs throughout the entire service process
Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Qualifications
Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
1+ year of previous Service Advisor experience
Valid driver's license and insurable driving record, DMV Check required
X-Time and CDK experience is a plus
Availability to work evenings and weekends
Salary:
$36,000-$150,000/annually
Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Benefits
Values-driven culture and team built on integrity, caring, performance and efficiency
Continuous career development and advancement opportunities
Comprehensive benefits package (Medical, Dental, Vision)
401k with company match
Employee Assistance Program with free telemedicine and mental health resources
Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
More about DGDG The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years, and Top Workplace USA in 2020. Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, best-in-class dealership experience.
DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.
“Be happy” is more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. We’d be happy if you joined us!
DGDG takes your privacy seriously. You can learn more about our privacy practices in the DGDG Privacy Policy.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr