Service Corporation International
Funeral Director - Advance Planning
Service Corporation International, Stamford, Connecticut, United States, 06925
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The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.
JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS Education High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Experience High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred
Licenses Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
State Funeral Directors License
Funeral Directors License
Knowledge, Skills and Abilities Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Target Total Cash 78,000 Base pay hourly rate 16.00. Medical Dental Vision Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match *Employee Assistance Program #SCI Postal Code: 06905-4304 Category (Portal Searching): Sales Job Location: US-CT - Stamford Job Profile ID: S00068 Time Type: Full time Location Name: Leo P. Gallagher & Son Funeral Home - Bosak-Talboys Funeral Home - Bouton & Reynolds Funeral Home
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Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS Education High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Experience High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred
Licenses Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
State Funeral Directors License
Funeral Directors License
Knowledge, Skills and Abilities Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Target Total Cash 78,000 Base pay hourly rate 16.00. Medical Dental Vision Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match *Employee Assistance Program #SCI Postal Code: 06905-4304 Category (Portal Searching): Sales Job Location: US-CT - Stamford Job Profile ID: S00068 Time Type: Full time Location Name: Leo P. Gallagher & Son Funeral Home - Bosak-Talboys Funeral Home - Bouton & Reynolds Funeral Home
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