Hilton Worldwide, Inc.
Rooms Controller - Hilton Boston Park Plaza
Hilton Worldwide, Inc., Boston, Massachusetts, us, 02298
Overview
Rooms Controller - Hilton Boston Park Plaza (Job Number: HOT0BXXK)
This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from Beacon Hill and the Theater District. Our 10+ team members report to the Director of Front Office.
What will I be doing?
As a Rooms Controller, you would be responsible for daily room assignment for VIPs and all other special requests. Assist Front Desk with daily operations.
Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
Greet and assist guests and respond to requests in a timely, friendly and efficient manner.
Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation.
Answering all Front Office phone calls in regards to reservations, credit card authorizations and VIPs.
Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
Oversee maintenance of office equipment.
Perform other general office duties and assist with special projects, as needed.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Job Details Shift Pattern:
AM/PM (weekdays, weekends, holidays as needed)
Pay Rate:
$30.00 per hour plus the opportunity for additional incentives
The Duties — Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Notes: Available benefits section above covers the benefits, while this paragraph reiterates the supportive work environment.
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This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from Beacon Hill and the Theater District. Our 10+ team members report to the Director of Front Office.
What will I be doing?
As a Rooms Controller, you would be responsible for daily room assignment for VIPs and all other special requests. Assist Front Desk with daily operations.
Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
Greet and assist guests and respond to requests in a timely, friendly and efficient manner.
Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation.
Answering all Front Office phone calls in regards to reservations, credit card authorizations and VIPs.
Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
Oversee maintenance of office equipment.
Perform other general office duties and assist with special projects, as needed.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Job Details Shift Pattern:
AM/PM (weekdays, weekends, holidays as needed)
Pay Rate:
$30.00 per hour plus the opportunity for additional incentives
The Duties — Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Notes: Available benefits section above covers the benefits, while this paragraph reiterates the supportive work environment.
#J-18808-Ljbffr