Highgate
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.
The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
Location
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. Overview
The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities
Conduct daily stand-up meeting with all departments to review the hotel’s daily activities and ensure good communication. Ensure that daily stand-ups are being held in all departments as appropriate. Tour the operating departments, daily making adjustments as needed via department heads. Work closely with Assistant General Manager and Director of Rooms to oversee all aspects of Front Office, Housekeeping, and Security. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Participate in preparing the monthly Executive Summary Hold a monthly financial review with all department managers and available supervisors. Ensure Inventory is completed quarterly per Highgate SOP Ensure PCI compliance in all of your areas Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Prepare and execute Capital requests in accordance with the Capital Budget. Develop managers for future advancement through competency training and corporate sponsored training programs. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel’s budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Take an active role in AOS planning, preparation, and subsequent Action Plan execution. Inspect rooms regularly as part of the Room Check Program Lead strategy to drive overall experience of the resort. Daily monitoring of guest reviews to determine trends of area of opportunity and drivers of guest satisfaction. Spearhead Revinate efforts, including but not limited to: guest follow-up, problem resolution, communication of results to all departments. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure that timekeeping procedures per Highgate SOP are being followed in all departments. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. Ensure that the Union contract is being followed properly in all departments. Coach and train as needed to ensure compliance. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President of Operations, General Manager, and Assistant General Manager. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Ensure that all scheduled meetings take place on the property. Qualifications
At least 6 years of progressive hotel management experience, preferably in a related position, with extensive operational experience at Department Head or Director Level. Must be proficient in Windows, Company approved spreadsheets and word processing. Physical Requirements
Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have valid driver's license for the applicable state. General Requirements
Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage and Lobby Ambassador Program as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race, religion, color, age, genetic information, disability, medical condition, national origin, ancestry, sex, sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy, military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law.
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The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. Overview
The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities
Conduct daily stand-up meeting with all departments to review the hotel’s daily activities and ensure good communication. Ensure that daily stand-ups are being held in all departments as appropriate. Tour the operating departments, daily making adjustments as needed via department heads. Work closely with Assistant General Manager and Director of Rooms to oversee all aspects of Front Office, Housekeeping, and Security. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Participate in preparing the monthly Executive Summary Hold a monthly financial review with all department managers and available supervisors. Ensure Inventory is completed quarterly per Highgate SOP Ensure PCI compliance in all of your areas Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Prepare and execute Capital requests in accordance with the Capital Budget. Develop managers for future advancement through competency training and corporate sponsored training programs. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel’s budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Take an active role in AOS planning, preparation, and subsequent Action Plan execution. Inspect rooms regularly as part of the Room Check Program Lead strategy to drive overall experience of the resort. Daily monitoring of guest reviews to determine trends of area of opportunity and drivers of guest satisfaction. Spearhead Revinate efforts, including but not limited to: guest follow-up, problem resolution, communication of results to all departments. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure that timekeeping procedures per Highgate SOP are being followed in all departments. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. Ensure that the Union contract is being followed properly in all departments. Coach and train as needed to ensure compliance. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President of Operations, General Manager, and Assistant General Manager. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Ensure that all scheduled meetings take place on the property. Qualifications
At least 6 years of progressive hotel management experience, preferably in a related position, with extensive operational experience at Department Head or Director Level. Must be proficient in Windows, Company approved spreadsheets and word processing. Physical Requirements
Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have valid driver's license for the applicable state. General Requirements
Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage and Lobby Ambassador Program as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race, religion, color, age, genetic information, disability, medical condition, national origin, ancestry, sex, sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy, military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law.
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