Hacienda Del Sol Resort
Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.
Learn more about Hacienda Del Sol here.
Front Desk Agent
Job Summary : The job of a Front Desk Agent at Hacienda Del Sol Resort is to provide excellent customer service while greeting guests, performing check-ins and check-outs, and responding to guest inquiries. The Front Desk Agent should be knowledgeable about the resort’s services, activities, and amenities in order to successfully provide guests with answers to questions and resolutions to problems.
Compensation & Benefits: This is a full-time, hourly position. An attractive compensation package that includes a percentage of service charges.
Responsibilities:
Greet guests upon arrival and provide instructions for check-in
Ensure proper completion of registration paperwork
Perform check-ins and check-outs for guests
Handle customer inquiries regarding hotel services, activities, and amenities in a timely and efficient manner
Accept and process payments for guest stays
Respond to and resolve complaints and inquiries received from guests
Monitor guest requests for housekeeping and maintenance services
Maintain a clean and organized front desk area
Monitor front desk supplies and alert staff for restocking
Ensure proper security procedures are in place by adhering to safety rules
Maintain commonplace areas like the lobby and ensure safety and cleanliness
Requirements:
Previous experience and knowledge working with hotel systems preferred
Excellent customer service and communication skills
Possess strong problem-solving and multitasking skills
Ability to work in a fast-paced environment
Ability to stand for long periods of time
Basic knowledge of computers and computer systems
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
EEOC statement: Hacienda Del Sol Resort is an Equal Opportunity Employer that does not discriminate on the basis of age, sex, race, color, national origin, religion, disability, or any other characteristic protected under state, federal, or local laws. We are committed to creating a diverse and inclusive workplace.
Learn more about Hacienda Del Sol here.
Front Desk Agent
Job Summary : The job of a Front Desk Agent at Hacienda Del Sol Resort is to provide excellent customer service while greeting guests, performing check-ins and check-outs, and responding to guest inquiries. The Front Desk Agent should be knowledgeable about the resort’s services, activities, and amenities in order to successfully provide guests with answers to questions and resolutions to problems.
Compensation & Benefits: This is a full-time, hourly position. An attractive compensation package that includes a percentage of service charges.
Responsibilities:
Greet guests upon arrival and provide instructions for check-in
Ensure proper completion of registration paperwork
Perform check-ins and check-outs for guests
Handle customer inquiries regarding hotel services, activities, and amenities in a timely and efficient manner
Accept and process payments for guest stays
Respond to and resolve complaints and inquiries received from guests
Monitor guest requests for housekeeping and maintenance services
Maintain a clean and organized front desk area
Monitor front desk supplies and alert staff for restocking
Ensure proper security procedures are in place by adhering to safety rules
Maintain commonplace areas like the lobby and ensure safety and cleanliness
Requirements:
Previous experience and knowledge working with hotel systems preferred
Excellent customer service and communication skills
Possess strong problem-solving and multitasking skills
Ability to work in a fast-paced environment
Ability to stand for long periods of time
Basic knowledge of computers and computer systems
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
EEOC statement: Hacienda Del Sol Resort is an Equal Opportunity Employer that does not discriminate on the basis of age, sex, race, color, national origin, religion, disability, or any other characteristic protected under state, federal, or local laws. We are committed to creating a diverse and inclusive workplace.