Euna Solutions
Associate Technical Solutions Specialist
Euna Solutions, Atlanta, Georgia, United States, 30383
Associate Technical Solution Specialist
About Us: Euna Solutions is a leading public sector SaaS provider focused on delivering innovative solutions that empower public servants to thrive in an ever-evolving digital landscape. Our dynamic team values creativity, collaboration, and the ability to think outside the box. Join us and play a critical role in shaping how we communicate our brand and products to the world.
Why Join Us?
Make an Impact: Help shape how public sector organizations adopt and leverage technology to serve communities better. Growth Opportunities: Be part of a growing company where your contributions will be valued and recognized. Collaborative Culture: Work with a team of talented professionals passionate about making a difference. If you're excited about driving meaningful impact through product marketing, we'd love to hear from you!
Job Overview & Purpose:
Euna Solutions is seeking a Technical Solution Specialist to join our Enterprise Customer Programs Team. In this role, you will serve as a subject matter expert on our Euna Grants Powered by AmpliFund platform, helping translate customer goals and business processes into effective product configurations. You'll play a key role in customer implementations, system configurations, troubleshooting, and internal collaboration-all aimed at ensuring successful adoption and ongoing use of our solutions.
This is a customer-facing and cross-functional position, requiring strong problem-solving skills, attention to detail, and a collaborative mindset. The Technical Solution Specialist must have the ability to perform configuration and troubleshooting independently while working effectively across a diverse set of customers and priorities. This role also supports the training and development of the Enterprise Customer Programs Team and works with cross-functional teams to better the Euna Grants Powered by AmpliFund product. Experience in implementations, customer support and/or testing or quality assurance is a must. Reporting to the Manager, Technical Solutions and working within the Enterprise Customer Programs team, this role works closely with the Project Managers and Implementation Managers.
Key Responsibilities:
Support Enterprise Customer Program needs, such as:
Provide support for customer specific configurations, troubleshooting, and implementation requests, which may include, at minimum, workflows, reports, custom forms, custom fields, and financial management. Translate customer requirements into configured objects within Euna Grants Powered by AmpliFund Tracks and documents application of configuration requirements and any additional services performed, questions remaining, or deviations from the plan Supports customer implementations which may include attending and participating in requirements gathering, training, configuration, or work, and testing sessions Augment Enterprise Customer Programs team resources for customer projects included data migration. Review and validate project-related configurations to ensure the outcomes meets the approved requirements Inform appropriate teams about unresolved internal issues and relay any necessary information learned from the configuration requirements customer interaction. Educate teams on the software so that they can then relay the proper training and configuration options to their customers. Assist in the more technical aspects of training, as well as in answering some customer questions. Support Customer Support needs, such as:
Provide customer service and troubleshooting with current customers Ensure timely processing of customer support requests and help resolve customer concerns Recognizes consistent product problem areas and follow escalation protocols when needed Create or research and execute test cases to ensure solution meets the documented requirements Document any issues identified during configuration and testing and provides results to appropriate project team personnel for resolution Participates in customer support process for ticket management which could include resolving escalated issues arising from AmpliFund usage Supports ticket queue coverage/staffing in all available roles Provide a satisfactory experience for customers Support internal business process, such as:
Interact with cross-functional teams in adherence to processes and to drive towards corporate goals Stay current with industry standards, tools, and technologies, and apply that information to improving implementation and customer support processes Support processes to improve upon operational effectiveness of implementation and customer support and may include assessing and managing specialized training/operational requirements for customers. Other duties as assigned. Minimum Qualifications:
Strong attention to detail with proven analytical and problem-solving skills Experience with issue/defect tracking and change management tools High degree of comfort with technology and CRM tools Proficient in understanding written requirements, including use cases, supplementary specifications, and requirements traceability The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications Proficiency at managing and prioritizing several client accounts and deadlines simultaneously Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences Ability to self-manage and be an independent member within the larger project team Understands how to visualize and present complex data Competent in MS Office Experience in SaaS product platform Knowledge, Skills, Abilities Preferred:
B.S. or B.A. required, Bachelor's Degree in Computer Science, or other related disciplines preferred Experience in or understanding of Grants Management, the Public Sector, or Finance highly preferred Self-motivated, action-oriented, and actively pursues opportunities Ability to work effectively both independently and in a team-oriented, fast-paced, collaborative, and dynamic environment Professional in nature, reliable and punctual Stable work history Passionate about exceeding goals and delivering a result Team oriented and comfortable with regular performance feedback Organized, focused and persistent Flexible, adaptable and dedicated Location:
Headquartered in a newly renovated office environment in Atlanta, Georgia
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
Wellness days What's better than a long weekend? An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in.
Benefits Ask us for a copy of our health and dental benefits!
Culture committee Celebrate at every occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please emailrecruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
About Us: Euna Solutions is a leading public sector SaaS provider focused on delivering innovative solutions that empower public servants to thrive in an ever-evolving digital landscape. Our dynamic team values creativity, collaboration, and the ability to think outside the box. Join us and play a critical role in shaping how we communicate our brand and products to the world.
Why Join Us?
Make an Impact: Help shape how public sector organizations adopt and leverage technology to serve communities better. Growth Opportunities: Be part of a growing company where your contributions will be valued and recognized. Collaborative Culture: Work with a team of talented professionals passionate about making a difference. If you're excited about driving meaningful impact through product marketing, we'd love to hear from you!
Job Overview & Purpose:
Euna Solutions is seeking a Technical Solution Specialist to join our Enterprise Customer Programs Team. In this role, you will serve as a subject matter expert on our Euna Grants Powered by AmpliFund platform, helping translate customer goals and business processes into effective product configurations. You'll play a key role in customer implementations, system configurations, troubleshooting, and internal collaboration-all aimed at ensuring successful adoption and ongoing use of our solutions.
This is a customer-facing and cross-functional position, requiring strong problem-solving skills, attention to detail, and a collaborative mindset. The Technical Solution Specialist must have the ability to perform configuration and troubleshooting independently while working effectively across a diverse set of customers and priorities. This role also supports the training and development of the Enterprise Customer Programs Team and works with cross-functional teams to better the Euna Grants Powered by AmpliFund product. Experience in implementations, customer support and/or testing or quality assurance is a must. Reporting to the Manager, Technical Solutions and working within the Enterprise Customer Programs team, this role works closely with the Project Managers and Implementation Managers.
Key Responsibilities:
Support Enterprise Customer Program needs, such as:
Provide support for customer specific configurations, troubleshooting, and implementation requests, which may include, at minimum, workflows, reports, custom forms, custom fields, and financial management. Translate customer requirements into configured objects within Euna Grants Powered by AmpliFund Tracks and documents application of configuration requirements and any additional services performed, questions remaining, or deviations from the plan Supports customer implementations which may include attending and participating in requirements gathering, training, configuration, or work, and testing sessions Augment Enterprise Customer Programs team resources for customer projects included data migration. Review and validate project-related configurations to ensure the outcomes meets the approved requirements Inform appropriate teams about unresolved internal issues and relay any necessary information learned from the configuration requirements customer interaction. Educate teams on the software so that they can then relay the proper training and configuration options to their customers. Assist in the more technical aspects of training, as well as in answering some customer questions. Support Customer Support needs, such as:
Provide customer service and troubleshooting with current customers Ensure timely processing of customer support requests and help resolve customer concerns Recognizes consistent product problem areas and follow escalation protocols when needed Create or research and execute test cases to ensure solution meets the documented requirements Document any issues identified during configuration and testing and provides results to appropriate project team personnel for resolution Participates in customer support process for ticket management which could include resolving escalated issues arising from AmpliFund usage Supports ticket queue coverage/staffing in all available roles Provide a satisfactory experience for customers Support internal business process, such as:
Interact with cross-functional teams in adherence to processes and to drive towards corporate goals Stay current with industry standards, tools, and technologies, and apply that information to improving implementation and customer support processes Support processes to improve upon operational effectiveness of implementation and customer support and may include assessing and managing specialized training/operational requirements for customers. Other duties as assigned. Minimum Qualifications:
Strong attention to detail with proven analytical and problem-solving skills Experience with issue/defect tracking and change management tools High degree of comfort with technology and CRM tools Proficient in understanding written requirements, including use cases, supplementary specifications, and requirements traceability The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications Proficiency at managing and prioritizing several client accounts and deadlines simultaneously Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences Ability to self-manage and be an independent member within the larger project team Understands how to visualize and present complex data Competent in MS Office Experience in SaaS product platform Knowledge, Skills, Abilities Preferred:
B.S. or B.A. required, Bachelor's Degree in Computer Science, or other related disciplines preferred Experience in or understanding of Grants Management, the Public Sector, or Finance highly preferred Self-motivated, action-oriented, and actively pursues opportunities Ability to work effectively both independently and in a team-oriented, fast-paced, collaborative, and dynamic environment Professional in nature, reliable and punctual Stable work history Passionate about exceeding goals and delivering a result Team oriented and comfortable with regular performance feedback Organized, focused and persistent Flexible, adaptable and dedicated Location:
Headquartered in a newly renovated office environment in Atlanta, Georgia
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
Wellness days What's better than a long weekend? An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in.
Benefits Ask us for a copy of our health and dental benefits!
Culture committee Celebrate at every occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please emailrecruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.