Senior AI/ML Product Manager

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. About the Role: As the Senior Product Manager for Product Matching, you will lead the vision, strategy, and roadmap for Grainger’s competitive intelligence product matching systems, responsible for accurately cross-referencing competitor SKUs with Grainger’s catalog. Your mission is to enable customers and internal teams to confidently identify equivalent or superior Grainger products, driving revenue and increasing product discoverability. This role is at the intersection of advanced AI/ML capabilities and core business operations. You will guide a cross-functional team of engineers and applied ML scientists to build and scale state-of-the-art solutions, including LLM-based matching workflows, computer vision for visual similarity, and GenAI-powered enrichment tools. You will also be responsible for leading the development of an internal web application in close partnership with business operations teams, enabling them to perform standard product matching workflows efficiently and at scale. Responsibilities: Define and own the competitive intelligence product matching strategy and roadmap across AI/ML driven matching and internal web application with human-in-the-loop AI Establish a clear Minimal Viable Product (MVP) definition and product roadmaps for the “now, near, and next” that align with the broader product domain and elevate customer value proposition and differentiators at every stage Define clear OKRs and guardrail metrics, creating transparency and accountability across teams and stakeholders Bring extreme clarity and transparency to the work to be done – the why, the how, and when—ensuring performance, scalability, and delivery of excellent outcomes Collaborate extensively cross-functionally (AI/ML, Engineering, UX, Analytics, and Technical Architecture) and with business stakeholders (Merchandising) to execute product roadmap with urgency and hit critical milestones, while managing risk Champion a strong customer and data-first mindset, using customer and stakeholder feedback, testing, and measurement to prioritize and continually refine the search experience Requirements: 7+ years’ experience as a product manager or related technology occupation Continuous improvement and innovation mindset that results in the understanding of latest technologies, including Machine Learning Demonstrated experience designing solutions to complex problems and delivering results by conceptualizing, building, or substantially modifying enterprise internal tools Ability to function with ambiguity within a matrix organization and drive clarity cross-functionally to deliver value quickly through scalable solutions Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions when developing & presenting business cases to executive leadership & stakeholders Problem solving & planning capabilities along with creative time management skills, high degree of ownership and helping influence teams to act with urgency Bachelor’s Degree with Master’s degree preferred Compensation and Benefits: The anticipated base pay compensation range for this position is $121,500.00 to $202,500.00. We offer a range of benefits, including medical, dental, vision, and life insurance plans, 18 paid time off days annually, 6% company contribution to a 401(k) Retirement Savings Plan, and more. EEO Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law.

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