FinThrive Revenue Systems, LLC
Posted Monday, September 29, 2025 at 5:00 AM
About the Role
Impact you will make
The Director, ARO Operations is an instrumental leader within the AR Optimizer team that will drive operational excellence and continued growth for the business line. As the Director, you will lead the operations in addition to supporting business development, implementation, and customer engagement. In this capacity, you will oversee our ongoing customer relationships, measure and maximize the value we deliver to customers, and support increased scale for the ARO business unit. The Director, ARO Operations will collaborate with other colleagues from Support, Implementation, Product Management, Marketing, Analytics, Development, and other teams as appropriate to serve the needs of ARO customers.
What you will do
Performance planning and development:
setting clear goals, identifying areas for improvement, and creating plans to enhance employee skills and performance, ultimately aligning individual goals with organizational objectives Lead, manage, motivate
ARO Operations team Serve as product SME
and escalation point for major client issues and
directly engage customers
as needed to support owned function Support business development and sales enablement efforts including
crafting proposal offerings, advising on SOW/contracts, executing on go-to-market campaigns, securing and maintaining references,
with support from extended team Own operationalization and commercialization of ARO solutions
; partner with Product and other teams on building needed documentation, programs, and workflows Drive process optimization and revenue growth
within ARO Advise and consult customers, prospects, internal teams
on solution and best practices during pre-sales, implementation, and steady state support Partner with implementation to onboard new clients and own steady state customer success post-implementation Work with customers and internal teams to build customer success plans, establishing critical goals to aid the customer in achieving their objectives Define and improve solution KPIs, other quality and success metrics
; Improve NPS, KLAS ratings, client retention, client usage, and adoption through systematized feedback loops and increased emphasis on product stickiness What you will bring 10 + years’ experience as a successful operational leader; to include leading managers in performance planning and development 6+ years' experience in Healthcare RCM environment (healthcare technology, healthcare services, EHR/EMR, healthcare information systems, provider operations, Knowledge Source, or healthcare technology utilization) A growth minded perspective and vision; ability to think strategically and proactively to provide innovative solutions Proven ability to lead others via influence, as well as through direct reporting relationships Ability to draft, implement, and review policies as needed within ARO Organization Ability to work and communicate with C-suite level stakeholders (internal and external) to effectively impact decision making, adoption and utilization of solution, and execution against key initiatives Strong decision-making skills in the absence of perfect data; deals well with ambiguity and drives innovative approaches to problem solving Ability to operate with little to no supervision in a complex and dynamic environment Proven experience managing multiple competing priorities, ability to delegate to others Exceptional communication, listening, and collaboration skills What we would like to see Bachelor’s Degree or equivalent experience Previous experience operationalizing and growing revenue recovery solutions Knowledge of provider and payer operations, challenges, technologies and key business issues Understanding of the importance of team development; advancing training, skills, etc. that allow for scaled operational capability Why Join Us? Work with an
innovative team
using
advanced ARO technology
to improve medical billing efficiency Career growth opportunities in
healthcare finance and revenue cycle management Competitive salary, benefits, and a supportive team culture Apply now
to make a real impact with FinThrive! About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive .
Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .
Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits .
FinThrive’s Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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setting clear goals, identifying areas for improvement, and creating plans to enhance employee skills and performance, ultimately aligning individual goals with organizational objectives Lead, manage, motivate
ARO Operations team Serve as product SME
and escalation point for major client issues and
directly engage customers
as needed to support owned function Support business development and sales enablement efforts including
crafting proposal offerings, advising on SOW/contracts, executing on go-to-market campaigns, securing and maintaining references,
with support from extended team Own operationalization and commercialization of ARO solutions
; partner with Product and other teams on building needed documentation, programs, and workflows Drive process optimization and revenue growth
within ARO Advise and consult customers, prospects, internal teams
on solution and best practices during pre-sales, implementation, and steady state support Partner with implementation to onboard new clients and own steady state customer success post-implementation Work with customers and internal teams to build customer success plans, establishing critical goals to aid the customer in achieving their objectives Define and improve solution KPIs, other quality and success metrics
; Improve NPS, KLAS ratings, client retention, client usage, and adoption through systematized feedback loops and increased emphasis on product stickiness What you will bring 10 + years’ experience as a successful operational leader; to include leading managers in performance planning and development 6+ years' experience in Healthcare RCM environment (healthcare technology, healthcare services, EHR/EMR, healthcare information systems, provider operations, Knowledge Source, or healthcare technology utilization) A growth minded perspective and vision; ability to think strategically and proactively to provide innovative solutions Proven ability to lead others via influence, as well as through direct reporting relationships Ability to draft, implement, and review policies as needed within ARO Organization Ability to work and communicate with C-suite level stakeholders (internal and external) to effectively impact decision making, adoption and utilization of solution, and execution against key initiatives Strong decision-making skills in the absence of perfect data; deals well with ambiguity and drives innovative approaches to problem solving Ability to operate with little to no supervision in a complex and dynamic environment Proven experience managing multiple competing priorities, ability to delegate to others Exceptional communication, listening, and collaboration skills What we would like to see Bachelor’s Degree or equivalent experience Previous experience operationalizing and growing revenue recovery solutions Knowledge of provider and payer operations, challenges, technologies and key business issues Understanding of the importance of team development; advancing training, skills, etc. that allow for scaled operational capability Why Join Us? Work with an
innovative team
using
advanced ARO technology
to improve medical billing efficiency Career growth opportunities in
healthcare finance and revenue cycle management Competitive salary, benefits, and a supportive team culture Apply now
to make a real impact with FinThrive! About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive .
Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .
Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits .
FinThrive’s Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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