Transparent Staffing LLC
Intake Specialist Personal Injury
Transparent Staffing LLC, Suwanee, Georgia, United States, 30174
Position: Intake Specialist – Personal Injury
Location: Suwanee, GA (In-Office)
Employment Type: Full-time
Compensation: $60,000 base salary
Start Date: Immediate
About the Organization:
This established law firm has a reputation for client-centered service and a strong culture of mentorship, integrity, and excellence. Built on a foundation of faith-based values, the firm emphasizes dignity, honesty, and care in every client interaction and prides itself on guiding clients through difficult times while fostering a supportive environment for employees to grow and succeed.
About the Role:
The Intake Specialist is the first point of contact for prospective clients and plays a key role in growing the personal injury practice. This is a consultative role requiring strong interpersonal skills, with the ability to convert inquiries into clients by demonstrating care, knowledge, and trustworthiness.
Key Responsibilities:
Handle incoming client calls, providing a professional and empathetic first point of contact.
Conduct intake interviews to gather essential case details and assess fit for services.
Guide potential clients through the consultation and attorney-client agreement process.
Place reminder calls for scheduled consultations and follow-ups for missed or completed appointments.
Route and monitor electronic documents related to new client onboarding.
Maintain accurate client records in the firm’s systems. Demonstrate persistence and strong conversational skills to convert inquiries into retained clients.
Provide ongoing follow-up with leads to ensure no opportunities are missed
Qualifications: Prior experience in sales, customer service, or intake roles preferred.
Excellent communication and people skills.
Empathetic, patient, and persuasive with clients.
Organized and detail-oriented.
Why Join Us? Be part of a firm built on mentorship and collaboration, where your growth as a legal professional is actively supported.
Opportunity to make a meaningful impact as the first impression of the firm.
Comprehensive benefits package.
Supportive and professional team culture.
Opportunities to make a direct impact on clients’ lives during challenging times.
Compensation: $60,000 per year
Conduct intake interviews to gather essential case details and assess fit for services.
Guide potential clients through the consultation and attorney-client agreement process.
Place reminder calls for scheduled consultations and follow-ups for missed or completed appointments.
Route and monitor electronic documents related to new client onboarding.
Maintain accurate client records in the firm’s systems. Demonstrate persistence and strong conversational skills to convert inquiries into retained clients.
Provide ongoing follow-up with leads to ensure no opportunities are missed
Qualifications: Prior experience in sales, customer service, or intake roles preferred.
Excellent communication and people skills.
Empathetic, patient, and persuasive with clients.
Organized and detail-oriented.
Why Join Us? Be part of a firm built on mentorship and collaboration, where your growth as a legal professional is actively supported.
Opportunity to make a meaningful impact as the first impression of the firm.
Comprehensive benefits package.
Supportive and professional team culture.
Opportunities to make a direct impact on clients’ lives during challenging times.
Compensation: $60,000 per year