Millennium Physician Group
IT Technical Support Specialist
Full Time/Austin, TX Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services and Wellness Programs. You can also find various programs, such as weight management and smoking cessation, led by Millennium Physician Group doctors.
If you are interested in joining an organization that emphasizes teamwork and family, then Millennium Physician Group is the right choice.
Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient every time.
Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free. This position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical Support Specialist will apply proven problem-solving, customer service and communication skills to help identify, communicate, and resolve end user issues. The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops. Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Travel within assigned area
Provide desk side support for hands on issues
Provide phone support to users
Ability to Install Windows, antivirus, and drive encryption
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Track and log all requests for service into ticket tracking DB
Respond to end user within specified response SLA
Resolve incidents and service requests within the required SLA
Perform problem resolution research and document solutions
Perform Board-Room presentation setups
Replace failed phones, printers, network cables, desktops, and laptops
Assist with company-based software/hardware deployments
Maintain and track hardware inventory.
Image laptops and desktops
Setup/provisioning of new hire equipment
Assist in LAN/WAN operations; including setup, support, documentation
Coordinate office/cubicle setup and moves
Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
Other duties as required
Required Knowledge and Experience
1-3 years of experience in an IT support environment
Familiar with IT Service Management
Experience supporting Windows operating systems
Familiarity with remote desktop support tools
Operational knowledge of networking, telephone, and infrastructure concepts
A+ Certification & ITIL Foundations Certification is a plus
Required Skills and Abilities
Flexibility in work schedule must be able to work overtime when needed and participate in on-call rotation
Strong organizational skills, ability to prioritize tasks
Ability to work with minimal supervision
Ability to deliver outstanding customer service
Strong attention to detail; ability to document problems and solutions
Ability to work both independently and within a team environment
Ability to communicate clearly and concisely, both orally and in writing
Exhibit a high level of professionalism and excellent interpersonal skills
Strong relationship-building ability, proactive, results-oriented, and resourceful
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Must have reliable transportation if a company vehicle is not available This position earns
competitive compensation
plus a
full benefits package, including 401(k) with match and three weeks of PTO!
We also offer
opportunities for growth , as well as a great
team atmosphere
that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support. Equal Employment Opportunity
Millennium Physician Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact HRbenefits@mpgus.com for assistance.
Full Time/Austin, TX Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services and Wellness Programs. You can also find various programs, such as weight management and smoking cessation, led by Millennium Physician Group doctors.
If you are interested in joining an organization that emphasizes teamwork and family, then Millennium Physician Group is the right choice.
Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient every time.
Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free. This position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical Support Specialist will apply proven problem-solving, customer service and communication skills to help identify, communicate, and resolve end user issues. The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops. Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Travel within assigned area
Provide desk side support for hands on issues
Provide phone support to users
Ability to Install Windows, antivirus, and drive encryption
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Track and log all requests for service into ticket tracking DB
Respond to end user within specified response SLA
Resolve incidents and service requests within the required SLA
Perform problem resolution research and document solutions
Perform Board-Room presentation setups
Replace failed phones, printers, network cables, desktops, and laptops
Assist with company-based software/hardware deployments
Maintain and track hardware inventory.
Image laptops and desktops
Setup/provisioning of new hire equipment
Assist in LAN/WAN operations; including setup, support, documentation
Coordinate office/cubicle setup and moves
Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
Other duties as required
Required Knowledge and Experience
1-3 years of experience in an IT support environment
Familiar with IT Service Management
Experience supporting Windows operating systems
Familiarity with remote desktop support tools
Operational knowledge of networking, telephone, and infrastructure concepts
A+ Certification & ITIL Foundations Certification is a plus
Required Skills and Abilities
Flexibility in work schedule must be able to work overtime when needed and participate in on-call rotation
Strong organizational skills, ability to prioritize tasks
Ability to work with minimal supervision
Ability to deliver outstanding customer service
Strong attention to detail; ability to document problems and solutions
Ability to work both independently and within a team environment
Ability to communicate clearly and concisely, both orally and in writing
Exhibit a high level of professionalism and excellent interpersonal skills
Strong relationship-building ability, proactive, results-oriented, and resourceful
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Must have reliable transportation if a company vehicle is not available This position earns
competitive compensation
plus a
full benefits package, including 401(k) with match and three weeks of PTO!
We also offer
opportunities for growth , as well as a great
team atmosphere
that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support. Equal Employment Opportunity
Millennium Physician Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact HRbenefits@mpgus.com for assistance.